Bought this generator as a backup power source for my house. Shipping was a little tricky with the freight company truck being too big for our road, but no fault of the generator. Good looking beast of machine. I've got 11 hours into it with no issues. Time will tell if it holds up. Looking forward to Power during our frequent outages.

Great machine. Came packed well, went together easily. The only 3 things I would change is 1: The dipstick requires careful re insertion to seat it properly. 2.The oil fill cap only dies into a hole cut in the valve cover.It must be carefully and gently screwed back in. 3.The gas on and off when hot comes out if the push in holder. Be careful turning on and off pulling it towards you to operate. Do not force it.

I have used the generator only a couple of times so far. Plenty of outlets and power available. I like the remote start option. I am uncertain about the CO sensor setup-- despite being outside in fresh air, the generator shut itself down a few times, which I am wondering if it is due to an overly sensitive CO sensor. If so, it would be much better if it had more of a delay so it isn't just sensing a momentary condition. Regardless, I like it so far and hope it will last us for many years.

Model # Dropdown did not include my model (WGen9500) so picked the closest. Very prompt delivery. Setup was easy and straightforward. Started right up - love the electric start feature. Have not used it yet under load, but I'm confident it will perform well - ready now for the possible wildfire blackouts this coming fire season.

Ordered on 2March2022 but due to shipping problems did not get it until 22March. I haven't started it yet as I am waiting for the high altitude jets to arrive. (I live at 7700ft.). The unit was very well packed & arrived safe & undamaged. Will start after jets are installed & then send another review

We have three kids under 7 in Southeast Texas. Ever since the big freeze in 2021 we have had many extended outages from events like storms, derechoes, and hurricanes. We got by with a small generator but after soft start issues and multiple days over 100 degrees, we needed to upgrade to a more powerful generator and could not spend alot or justify a permanent backup generator. This 20kW SHOULD do what we need it to--power the big A/Cs and a majority of the house. We'll see as now I am waiting on an electrician to upgrade the receptacle from 30 amp to 50 amp. One thing to note is that this was delivered and left on a pallet. Getting the wheels on was not as bad as I thought but getting it off the pallet was a challenge. I do not own any pulley or lifting systems, so that kinda sucked. I am hoping this bad boy can handle keeping us functional. We just got back up and running after Hurricane Beryl--5 days no power. This Westinghouse 20kW was delivered AFTER we got power back...3 starts for not communicating how it would be delivered, missing washers for the wheels, and not having a chance for a trial. (Leaving this review gets me a Westinghouse 15ft powerstrip)

Received with no damage at all in a timely manner. Poured in oil and hooked up propane tank. No gas in it yet because of storage purposes. Fired right up with push button and then remote. Haven't tried a load yet but will soon. Looks like an awesome machine! Very easy to move around! Balanced just right.

I purchased this recently to use as a whole house portable generator. I love the low THD and remote start features. The product is new. The drop down warranty menu lists the WGen12000 but not the dual fuel model that I purchased. Registration online was easy. Hoping for online maintenance parts ordering from Westinghouse. soon.

Just unboxed and fired up for the first time. Unit arrived well-packaged and fired up instantly. Only two small complaints so far. First, the finish on the hoist bar, that attaches to the top of the frame, was scuffed. Second, the oil dipstick is in a tough spot and too flexible. It is difficult to put back and place and make sure it is fully seated. One improvement that was apparently made is you can hook up the battery ground without removing the battery retaining strap. The instructions advised you need to remove the strap in order to connect the terminal. As long as it holds up, I would 100% purchase again.

I purchased this generator for power backup for our house. I have a 10 circuit transfer switch that I powered with my welder that also produces 8,000 watts. We have several 2 to 6 day power outages each fall and winter and have been using the welder for several years but it's not big enough to power our well along with the 10 circuits. This generator allows us to power everything we need, well, freezers, refers, wood furnace combustion blower and circulation fan, sewer lift pump, water reservoir pump, TV, computers and enough lighting to be comfortable. It started with the first push of the start button. Really like with one quick push it sets the choke and starts the starting sequence. Also the remote start will be really nice when the power goes out during a blizzard.