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Customer reviews for DreamCloud Premier 13" Hybrid Mattress for
DreamCloud Premier 13" Hybrid Mattress
4.1 out of 5 stars
stars1,485 ratings1,455 reviews
  1. 5 stars60% (884)
  2. 4 stars15% (230)
  3. 3 stars10% (142)
  4. 2 stars6% (89)
  5. 1 star9% (140)

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Showing 31-40 of 1,455 reviews
Jun 17, 2019
Anonymous
3 out of 5 stars review

A little disappointing

We've only had our DreamCloud mattress 9 days, and my husband likes how it supports his pressure points. For me, however, it's not as plush as I'd hoped or had been led to believe by reviews. I'm thankful for the 365-day trial period, as right now I'm thinking this time next year I'll be sleeping on a Purple mattress.

Review from DreamCloud Sleep
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Feb 3, 2020
Anonymous
4 out of 5 stars review

concerned about edges

I've had this mattress for a few weeks. It is incredibly comfortable. The perfect amount of firmness and enough give to not think I am sleeping on a board. I wish there were better instructions included for unpacking. It's a king size and was cumbersome. The box was pretty beat up when it arrived but no damage to the mattress. My only concern is how the edges will hold up. They are not very firm and I am hoping they do not sag over time. This was a very expensive purchase for me and I am hoping to get a good many years out of it.

Review from DreamCloud Sleep
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reply from Supplier Response

Thank you for your feedback, we appreciate your suggestion regarding unboxing instructions and will pass it along internally. We are deeply sorry that your DreamCloud was delivered in less than perfect condition. You can rest easy knowing that we do have a lifetime warranty as we stand behind our mattresses 100%! To take advantage of our warranty you need only chat in via our website, call us at 1-833-237-3269, or email us at support@dreamcloudsleep and a member of our team will be happy to help you through the warranty process from beginning to end.

Oct 15, 2020
Anonymous
1 out of 5 stars review

Horrible

We no longer have our dream cloud mattress. We returned it one month after purchase because of how VERY uncomfortable it was. My wife and I both were sinking into this bed so much that it caused further problems with my back and her side. We both needed something firm and this was NOT it.

Review from DreamCloud Sleep
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reply from Supplier Response

Hello! We wanted to reach out to thank you for sharing your experience with us. We greatly value every customer's perspective and are always looking for ways to incorporate feedback we recieve to provide the best experience possible. If you have any additional concerns, or if there is anything we can do to be of assistance, please feel free to reach out to our support team. We can be reached by email at support@nectarsleep.com, by phone at 888-863-2827, or via chat support on our website 7 days a week.

Mar 12, 2019
Anonymous
5 out of 5 stars review

Pretty great!!

I was hesitant to buy a mattress online without trying it first but with the 365 day trial option and after reading tons of reviews, I decided to purchase. I have to say it is beautiful. It does not need a boxspring and the mattress inflated quickly to its true size. It’s thick, huge, soft and luxurious. Plus, I don’t feel like I’m in a rocking boat when my husband moves around at night which is awesome!!!!! Soooooo glad I went with DreamCloud!!!!! Oh and white glove service was awesome, they set up the mattress and hauled away by old ones!!! Thanks again!!

Review from DreamCloud Sleep
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May 20, 2019
Anonymous
5 out of 5 stars review

Cloudtastic

Fantastic sleeping on a Cloud. From start to finish our purchase exceeded expectations. Moving from one state to another the bed was ordered while we traveled and arrived the day we arrived ready for a good nights sleep after a long trip. Cloudtastic.

Review from DreamCloud Sleep
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Feb 25, 2021
Nevin R.
4 out of 5 stars review

Premier package!

The mattress itself is great! The platform is cheap and broke the same day we got it. The pillows are nice but takes some getting used to. It’s great for the price but not something I would absolutely rave over. Definitely get the extra topping on the mattress!

Review from DreamCloud Sleep
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Jan 14, 2021
John C.
5 out of 5 stars review

After Months Its Still Great

Sometimes people rush with a positive review and then are sorry because the product failure is delayed. Not in this case. I had a real nice box and mattress set for about 10 years and when I got rid of it it was still very nice so I wasn't replacing terrible with good or worn out with new. I got the premier mattress with a new bed frame and 2 DreamCloud pillows and IMO it was all very cheap. It was less than I paid for that old set 10 years ago and it is WAY better. The Dreamcloud mattress on the new bed frame sits about a foot lower than my old bed set so its a lot easier to get in and out and yet its up off the floor so cleaning under the bed is very easy. It is actually both soft and firm. I'm a fat side sleeper and this mattress is very soft on top to adapt to your curves but it is firm underneath so you are very, very comfortable and supported. So, its perfect for me. The pillows are just like that too, I stack 2 of them as a side sleeper and they are so very nice. Best pillows I ever had and yes, they are pricey for pillows compared to many others but its been months now and they are still GREAT and I got rid of all my other cheaper pillows. So I could not be happier than I am will all these DreamCloud products. I know people, really I do, who paid over 3 times as much for bed, mattress and pillows than I did for this set and while I'm sure their set is nice, I'm also sure its not any nicer than this DreamCloud set. I highly recommend all DreamCloud products. They are simply GREAT for the price. No regrets.

Review from DreamCloud Sleep
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Oct 15, 2020
Anonymous
5 out of 5 stars review

Ideal sleep

Sleeping like a baby. Dream cloud is a dream bed! I am a side sleeper who needs a very soft mattress. This was our second attempt buying an online mattress. The first was just too hard from another company. The dream cloud hybrid is absolutely perfect.

Review from DreamCloud Sleep
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reply from Supplier Response

Hello, thank you for your review. We hope you've been able to have the sweetest dreams. Thank you for your feedback!

Feb 27, 2019
Anonymous
2 out of 5 stars review

Started out well but sag happened

This was my first internet mattress purchase. I was willing to take the risk because of the 365 day trial period. The delivery was straightforward and installation could not have been easier. The first 6 months were great -- nice, firm mattress. After that I started noticing a distinct sagging in my spot. I figured it was conforming to my size/shape. After another month or two, I am not a happy sleeper. I wake up with back pain, which is getting worse. My spot has become too soft and saggy. I have requested a return as I am still within my 365 days trial period. Eager to see if the return is as convenient as their website says it is.

Review from DreamCloud Sleep
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Aug 3, 2019
Anonymous
5 out of 5 stars review

great product all the way around

service, quality, can't be beat. tried many others before making the decision for the dream cloud. went with the split twin (king) and adjustable frame. absolutely could not be happier. best sleep you could ever ask for.tried many more expensive options. i am 6'1" 200lbs my wife is 5'8" 150 (ish)lol and we both love this mattress. both of us sleep side/back and love this mattress/frame combo.

Review from DreamCloud Sleep
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