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Customer reviews for DreamCloud Premier 13" Hybrid Mattress for
DreamCloud Premier 13" Hybrid Mattress
4.1 out of 5 stars
stars1,485 ratings1,455 reviews
  1. 5 stars60% (884)
  2. 4 stars15% (230)
  3. 3 stars10% (142)
  4. 2 stars6% (89)
  5. 1 star9% (140)

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Showing 381-390 of 1,455 reviews
Dec 13, 2020
RICHARD
1 out of 5 stars review

PROMISES, PROMISES, PROMISES

DO NOT BELIEVE ONE SINGLE WORD YOU HEAR FROM SALES PERSON PROMISSED THE MATTRESS TO BE HERE WITHIN 5-8 BUSINESS DAYS TODAY IS DAY 12, NO MATTRESS, DID NOT EVEN CREATED SHIPPING LABEL YET?????????? THIS IS CHINESE MADE MATTRESS, WHN YOU ASK THEM THEY WILL NEVER GIVE YOU AN ANSVER, I WONDER IF THEY TAKE LESSONS FROM THAT CHOSEN GENIUS IN THE WHITE HOUSE - TRMUP -????????????

Review from DreamCloud Sleep
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Aug 19, 2019
Anonymous
3 out of 5 stars review

Indentation already starting after a month

The mattress feels incredible luxurious. It is firm and thick. Unfortunately, we already start noticing indentations after a month of use. We both have average weight (M 190 pounds F 155 pounds) so that shouldn’t be the issue. We are grateful for the 12 month try out so we can see how it will hold up over the next few months. Hopefully the indentations are not getting worse.

Review from DreamCloud Sleep
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May 2, 2021
Joe C.
5 out of 5 stars review

PREMIER MATTRESS

I can't explain how happy we are with our Premier Mattress. The mattress was super easy to set up. We are a senior couple. Honesty, I didn't realize that we were not getting "restful" sleep until our purchase. What a difference! Nightly hip pain...gone ! Waking up several times a night to "readjust"...gone! I would highly recommend the Premier.

Review from DreamCloud Sleep
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Jun 13, 2019
Anonymous
1 out of 5 stars review

Dream cloud bed, base with white glove service

I just received the bed, so I don’t know if I like it or not. I paid for the white glove service which includes old mattress haul away and the delivery company refused to take it. They said they definitely do not take away old mattresses. Trying to get ahold of dream cloud to resolve, but no luck there either.

Review from DreamCloud Sleep
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May 12, 2021
Lynn S.
2 out of 5 stars review

Somewhat disappointing

We were hoping that the Premier would be a little softer on top than the normal memory foam, which we don't like. However, it really does just feel like a memory foam mattress. We've relegated this mattress to the basement guest bedroom. Too much hassle to return it.

Review from DreamCloud Sleep
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Jun 30, 2019
Anonymous
3 out of 5 stars review

Nightmare from day 1

The whole process has been a nightmare (no pun intended). First the wrong size shipped, then the platform came with no legs, then the legs shipped with no brackets to attach them. The bed is extremely uncomfortable right now, but I'm giving it an appropriate time to adjust. So far, if I had to decide right now, I'd say nothing about this bed has been "dreamy".

Review from DreamCloud Sleep
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Jan 8, 2019
Anonymous
2 out of 5 stars review

Would not recommend or buy again.

One of the worst beds I've slept on. Motel 6 beds are more comfortable than this thing. Do not buy if you are a side or back sleeper. My shoulders and back would get sore after 3 hours of sleep. Couldn't sleep more than 6 hours or my back would be so sore I could barely get out of bed.\n\nDo not buy!

Review from DreamCloud Sleep
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Mar 13, 2021
Chette N.
5 out of 5 stars review

Great Mattress!!!

This is a fantastic Mattress. My wife has pretty much stopped snoring and we both are getting far better night sleep than we had on our old Mattress. But what makes this a great deal is that you have a life time warrantee, and 365 day return policy. You just can't beat that.

Review from DreamCloud Sleep
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Jul 14, 2019
Anonymous
2 out of 5 stars review

Not what i expected

Before i purchased this mattress i was having lower back pain..so looked at a lot and f reviews and video comparisons and decided to purchase...it was left at the front stoop, extremely heavy and hard to unpack!! After finally getting it to the bedroom and on the frame, I allowed 24 hours for the gassing process..well 5 days in the smell is still lingering and now I am having pain and stiffness in between my shoulder, lower neck area.. I might add I had help with the mattress from my 17 yr old son who is quite athletic and I Workout daily!!! Will give it a little more time..may just need to adjust to it...really hopeful my pain goes away

Review from DreamCloud Sleep
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Mar 27, 2021
Branda V.
5 out of 5 stars review

Pillow Top Purchase

I absolutely love the comfy-ness of this bed. I personally wish I would of just gone with the regular mattress, because the pillow top is way to soft for me. I am needing more of a firm - comfy mattress. I am hoping they will exchange it considering they advertise to try it for a year.. No If's And's or Buts about it.

Review from DreamCloud Sleep
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