My husband and I have needed a new bed for at least a year. Neither of us are great sleepers to begin with and our worn out mattress was giving us both back pain as well as other aches and pains. After a lot of research and Youtube videos we decided to take the risk and order a DreamCloud. We live on Nantucket island so we didn't have high hopes of receiving it in a timely manner, but we did! The box was VERY beat up and we were concerned, but the mattress itself was so well packaged there were no issues at all. When I received the box and was concerned I reached out to customer service. They were very responsive and assured me if there was any damage the situation would be addressed. Luckily all was good once we opened it up. The bed itself is incredibly comfortable. We have both been sleeping so much better with less back pain. My husband used to toss and turn, moving constantly. He hardly moves at all in this bed! Hopefully it wears well and lasts a long time because we are very happy with it so far.

The bed and the extra bed protector that we purchased are very good quality. Side sleepers and firmness is perfect. We ordered another bed protector for another bed about a month ago and keep getting emails saying the delivery is being delayed.They also have a Phone recording Saying they can’t take calls. This may be about Covid but we sure would like our ordered bed protector.

It took a long time for my mattress to get to me. I am upset about that and don’t feel I was compensated enough. I would appreciate if Dream Cloud let their customers know of delays. However it is the best! I absolutely love my mattress! It is is such a wonderful night sleep with great support. I can see my posture changing just from being able to sleep on my back. The mist comfortable mattress ever.

Very good-looking mattress,very well constructed. What sold me is that it has 8 layers no other mattress on the market has that many. Another thing is the price to get this kind of quality you have to spend 3to4 time as much. And even then most are not as good. My only gripe has to do with the people who set it up not the mattress . They installed it upside down a couple of hours later me and a friend installed it right side up. i hope by it being upside down there was no damage incurred. The only thing left to decide is durability. I'll give that critique a year from now.

My husband and I recently purchased a king size bed from dreamcloud. We are so happy! This is our 3rd bed in the last 5 years. We tried a memory foam and then a sleep number. We both woke up sore every morning. Not anymore! The bed is so comfortable and both of our pain levels have improved drastically. We go to bed early every night and wake up rested for the first time in years. Don't hesitate. This is an excellent product. It was shipped quickly. Very high quality product.

We never thought that a bed shipped rolled up like Dreamcloud would be so comfortable but we were wrong - For the past week, both of us have had solid nights sleep and I didn't have the pains in my knees and lower back like I experienced with our old traditional mattress. Thanks again for a great nights sleep!

Our previous mattress was truly awful so anything was an improvement. Unfortunately the DreamCloud wasn’t as seem less as I anticipated. The email confirmation said our mattress would be shipped in 3 business days, I called after 4 business days and was told it had shipped and I’d be getting an email confirmation shortly. Another two days later I called again and was told that my mattress still hadn’t shipped. I was given incorrect information from the previous rep. I was given a small credit and a free mattress pad as a consolation. The day my mattress arrived to my area the delivery company called and scheduled delivery for the next day. The gentlemen were nice enough, although they barely spoke English and initially did not want to take my old mattress. I explained it was part of the white glove service and the reluctantly complied. We’ve had the mattress one week, the first few nights of sleep were great. The last few nights I find myself taking more time to get comfortable and falling asleep. As well as waking up not feeling 100% rested. I know I have to give it at least 30 days so I’m hoping it gets better. My biggest issue would have to be the smell. It’s glossed over in the FAQs and reviews but this bed stinks. It’s been one week and I can still smell it across the house. At least an hour before bed I light a candle so that by the time I’m lying down it isn’t too strong. It’s definitely lessened over the week but it’s still there. I’m hoping it’s gone soon. I am hopeful!

One of the worst beds I've slept on. Motel 6 beds are more comfortable than this thing. Do not buy if you are a side or back sleeper. My shoulders and back would get sore after 3 hours of sleep. Couldn't sleep more than 6 hours or my back would be so sore I could barely get out of bed.\n\nDo not buy!

I've had a Tempurpedic for many years (about 10 yrs) and while I loved it, it did get a little too soft and wasn't cutting it. I actually had back pains for a while and think I was losing sleep. I knew I wanted a combo (innerspring, pillow top) mattress next and went scouring the internet for it. I was worried it would be too soft because it looked so plush, but after a few weeks sleeping on this thing, I truly love it. I'm sleeping better and every position I turn into I instantly sink in and am so comfy. The little divets are a little deep and kind of threw me at first, but now I love them!

I just revived my bed 2 days ago, so I'm still on the fence. It's firmer than I thought it would be. The quality is great, set up was heavy but easy to do. It took longer to get then I thought it would and trying to get a hold of a rep took a while, you need to have them call you back. When they do, super friendly and helpful. I haven't given it 5 stars yet, because I'm waiting for my body to adjust to it, however I think it will be awsome once I do.