Customer reviews for OFFLINE: Lifetime Adventure Tower Deluxe Playset forGrandkids are in heaven!
We bought this set for our grandkids. Nana and Papa put it together (need epsom salts, pain reliever and icy hot)…FYI…get some younger folks to help. Here are a few tips we found that might make your life easier…#1 Make sure you get the tower support together correctly….read the instructions …watch the video and then do it again. If you have that tower support (looks like a large stop sign) put together correctly….everything should go together well (somehow we got ours wrong and we did have dimples facing down as per instruction..but we figured it out) Just make sure you look it all over good, even go so far as to have another set of eyes look it over and insure that it is all correct before proceeding. #2 make sure you orient yourself with the pics in the manual and how you currently have the swing set up….makes a huge difference. ours went up opposite manual. #3 Make sure you have 3-4 people to help with the tower roof, particularly if you try to put this up with any kind of wind. #4 Can't stress this enough….verify the hardware needed / locate it / verify again. Most of the instructions were pretty good…all hardware were clearly marked….the videos were very helpful. After all was said and done….seeing the smiles on the kids faces made it all worthwhile….would I buy again? YEP in a heartbeat. Ask us later if we would put it up again ourselves :) We are still recovering
Directions NEED to be fixed!!!!!!!!!!!!!
LIFETIME fix your installation directions for this product. It is echoed in multiple reviews on this site dating back to at least June. It took me and two helpers 14 hours to put this play set together. It would have been at least a few hours less if we didn't have to stop and redo sections. The instruction manual has many errors which makes this install much harder than it has to be. Parts in the manual don't match what I received. (The bolts that go through rock wall and washers weren't labeled right) The manual had washers labeled as bolts. Other than that the instruction manual managed to be very complex but very vague on important steps. The DXO and DX1 hand rail supports are a good example of this. The videos were a nice touch but were also vague and for some reason didn't follow the same order as the manual???? Got to the end and had to rig the fire pole with a different bolt because I was out of DSA bolts. The set itself is fantastic. The powder coated parts are very sturdy. The plastic parts are thick and well made. My little one are going to love this for years.
We hear you! We are continually making improvements to our instructions based off both our customers feedback and our own in house quality reviews. New instructions go out with new builds but instructions are printed for lots of product at once which makes it complicated. I have forwarded this info to our Play Systems Manager and our engineer to review. Thanks for caring enough to take time to post. We really do appreciate it! Also, thanks for the shout out on our quality! We try hard to make our customers happy and are sorry to hear the instructions were such a problem for you. Please don't hesitate to call us if you still need help. +1 800-225-3865 Monday to Friday 7 a.m.- 5 p.m. or Saturday 9 a.m.- 1 p.m. (MST).
Hours of Fun
[This review was collected as part of a promotion.] We bought this playset last year and it has provided hours of fun for our boys ages 6 and 4! The playset itself is very sturdy and my husband said it wasn't hard to put together! We also love the no maintenance part of this playset! I would definitely recommend this!
My Grandkids Love This!!!!
[This review was collected as part of a promotion.] I purchased the Adventure Tower Play set six months ago. My grandkids love it. I put it by our pool so they can slide down the slide into the pool. They have a ball with it. We live in Arizona so I installed a mister system on it. It keeps it cool so they can play in the heat of the day. When they are done playing the tower holds their pool toys. I'm so happy I bought this. I would highly recommend this play set. Instructions for assembly were easy to follow. I am a Grandmother...my son and I put it together.
LIFETIME needs a paint consultant and a testing lab. I can help.
The set was delivered to my home in Tampa, FL area on April 2, 2021. The photos above were taken on April 12th, 2021. Functionally, it is a great set. My daughter loves it and it pains me to know that it will not last. Rust is starting to present itself following ten (10) Days of exposure to the elements. The set was constructed approximately 8 miles from Tampa Bay so the set did not see any high salinity. The parts affected are DXI (x2) and DZV (x2). These pieces bolt through the tower floor and support the railing on the tower. When the parts were installed, the tabs on the bottom bent slightly. They are made of thing-gauge steel which can be difficult to coat due to the sharp edges. The coating used has very little flexibility casing it to crack as can be seen in the photos. There are also areas where the welds have pinholes which expose the substrate underneath. Many of the parts are made with weep holes. Possibly for draining during the coating process or to allow for draining during install. The concern is that these areas are uncounted and the set may rust from the inside out. Consumers: please be advised of the above issues. Unless this product is to be used indoors or in low-moisture environments you may have issues regarding longevity. Lifetime: Some of the problems can be engineered out. Other problems could be resolved with your choice of coatings manufacturer. I would be happy to provide you with a formal proposal to perform any performance testing from an accredited third party testing lab to assist with improving your products and helping them live up to the brand name "LIFETIME." In the meantime, please send re-designed parts for replacement: So far the list is as follows: DXF x1, DXO x2, and DXI x2. Perhaps have the fab shop weld a slightly more thick base
Rust is the result of the oxidation of iron. The most common cause is prolonged exposure to water. Any metal that contains iron, including steel, will bond with the oxygen atoms found in water to form a layer of iron oxide, or rust. Rust will increase and speed up the corrosion process, so upkeep is important. However, removing rust is not too difficult. You can sand down the rust and apply some touch up paint that can be ordered through customer service at 1-800-225-3856.
Whew!
What a play set! I mean that mostly as a good thing however there were some hiccups along the way. Firstly, the shipping was an issue. If I had not called ABF Freight myself to get some information the playset would've arrived at my home via tractor trailer and an 8'x4' crate would've been left at the end of my 200ft long driveway, in the middle of the street. Thankfully ABF was understanding of this huge dilemma and they contacted lifetime who authorized them to use a flatbed truck that had a forklift that could not only get down my driveway but also put the crate in the backyard, where the playset was going to be assembled. On to assembly: It took 3 of us (sometimes 4) about 10.5hrs to assemble over the course of 2 days. I definitely suggest at least 3 people for the job! -Thankfully I read a lot of reviews before assembling and knew that the instructions were unclear in some parts and that the videos Lifetime made where somewhat helpful... There were still times where we were confused because the directions did not use enough of a description to go with the picture for the step we were trying to complete. I feel as though this sucked up some of our assembly time and was rather frustrating. Familiarize yourself with the manual beforehand!! -We had 2 tables outside where we could layout the hardware we were going to use for the assembly step we were on. We had all of our tools laid out on the other table. Before each step one person gathered all of the hardware needed for the step and all of the pieces. If washers had to be threaded for the step it was helpful to do that on all bolts for that step. I had on a sweatshirt with a giant front pocket where I put all of the hardware needed for that step so that they were right there (a tool belt would work too). While the other 2 workers where tightening up the hardware for that step I went back to the table and got everything ready for the next step. This is where a 4th person comes in handy as well. 2 ppl holding pieces, one person handing hardware, 1 person readying the next step. Use a ratcheting screw driver with an allen wrench head on it…. You'll still need one of the allen wrenches provided but the ratchet will save you time and save your wrist! Barrel nuts suck!! Since they connect inside the poles you have to hold the bolt still while trying to catch a threat with the nut. Use the hole in the nut to look through to line up the bolt! Make sure you have tower poles facing the proper way. It would've been helpful if Lifetime could label the poles not only with numbers but also with a marking to identify which side needs to face inward. You'll have to identify other poles besides the Swingbar at some points and if they were numbered on the pole and in the diagram you wouldn't be second guessing yourself. After you get the Adventure Tower Assembled its smooth sailing from there. Other than those tips I think it's an amazing playset and very well built! The slide is a little steep and the hump causes my daughter to go airborne… I even got a little air when I went down.
Ladder could be improved
This play set was purchased for my two grandsons. Is seems very durable and should last for many years. My biggest concern is the ladder. In the first week that it has been in use my 3 year old grandson has slipped and fallen on the ladder twice. I wish that there was an alternate type of ladder available-one that is safer for younger children.
Hello! We want to thank you for leaving a review! We really appreciate your feedback and use it to better our products and services. We'll be bringing this issue up with our engineering team to come up with a future solution on the ladder design. If there is anything else we can do for you, please give us a call at +1 (800) 225-3865, Monday - Friday 7:00 a.m. to 5:00 p.m. or Saturday 9:00 a.m. to 1:00 p.m.(MST). Thank you!
Fantastic play tower
[This review was collected as part of a promotion.] I bought this back in May of 2016 for my growing and very active son. It has been a great source for play, imagination, fun with friends, and hours in the tower. I loved that it wasn't wood and it would withstand the elements without worrying about decay and someone getting hurt. I got a supplemental third swing and attached it where the rings are and it works great when we have multiple kids playing. Totally worth the money and the time to put it together. It is definitely a task to put together but with some organization and a few strong people it's doable.
Love the playground, a ton of pieces!
Love the playground, the children and all the neighborhood children love it! It came in a ton of pieces and some of the hardware was mislabeled. Also the delivery was supposedly free , yet they required help and someone to be there to help unload. Which is not stated on Sams website. So I was there to receive yet my husband had to take off work to help unload a playground, that should have been told to the buyer! And they don't work on the wknd, and delivery times were only up til 6 pm.
The answer to all your kids woes!
This playground has been a life saver! With a home surrounded by nothing but dirt, no fences, and construction, we needed something for our kids to do outside. This playground was our answer for it all! The metal and plastic is sturdy and holds up well against all the wind and dirt, not to mention my roudy kids. I also highly recommend springing for the install. They came and put it together in about 4.5 hours and did a great job; much more preferable to the headache and 2plus days to get it done.