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Customer reviews for OFFLINE: Lifetime Adventure Tower Deluxe Playset for
OFFLINE: Lifetime Adventure Tower Deluxe Playset
4.5 out of 5 stars
stars
560 ratings515 reviews
  1. 5 stars75% (419)
  2. 4 stars16% (87)
  3. 3 stars2% (12)
  4. 2 stars2% (13)
  5. 1 star5% (29)
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Showing 201-210 of 515 reviews
Feb 20, 2021
Reviewer name: Impressed
1 out of 5 stars
1 out of 5 stars review

Worthless Pile of Rust / Scrap Metal

We purchased this when we moved into our current home in December of 2018. We live in the arid dry desert of west Texas but, like a lot of people, we have a sprinkler system in our yard. This playground started to rust within days of it being assembled, and now it is so corroded it is unsafe to play on. Weld seams have rusted through and broke off of the frame, screws have pulled out of rusted steel, the mounting holes for the ladder have disintegrated. The coating system on the metal is too thin, and all the contact from dissimilar metals has caused massive galvanic corrosion issues. Lifetime apparently means you get 2 years out of it if it ever gets wet. I would hate to see one that is used in a humid area where it rains.

Review from lifetime.com
Helpful?5KG1IH0PBDZ413734060230
reply from Reviews

Oh no! We are sorry your playset is rusting. Please email us at reviews@lifetime.com so we can make this right.

Oct 27, 2016
Reviewer name: MellyMom89
5 out of 5 stars
5 out of 5 stars review

The answer to all your kids woes!

This playground has been a life saver! With a home surrounded by nothing but dirt, no fences, and construction, we needed something for our kids to do outside. This playground was our answer for it all! The metal and plastic is sturdy and holds up well against all the wind and dirt, not to mention my roudy kids. I also highly recommend springing for the install. They came and put it together in about 4.5 hours and did a great job; much more preferable to the headache and 2plus days to get it done.

Review from lifetime.com
Helpful?5KG1IH0PBDZ413734060230
Apr 17, 2018
Reviewer name: Ashley23
2 out of 5 stars
2 out of 5 stars review

It seems likes nice sturdy set.

We have owned out adventure tower playset for over a year now and all of our swings and bolts are rusted. It looks like our set has been sitting outside for 20 years already. If I could go back I wouldn't waste my money. It seems like a nice sturdy set at first, especially for the price we paid. Turns out you just pay for the brand.

Review from lifetime.com
Helpful?5KG1IH0PBDZ413734060230
reply from Reviews

Have you contacted our Customer Service Department? They will be able to help you fix up your playset. You can contact them by phone at 1-800-225-3865, or by email at customercare@lifetime.com. They are open weekdays from 7:00 am to 5:00 pm mountain standard time and Saturdays 9:00 am to 1:00 pm mountain standard time.

May 1, 2020
Reviewer name: MichelleK
2 out of 5 stars
2 out of 5 stars review

After 3 years it's rusted through

We bought the set in December of 2016 and 2 years later parts of the tower were completely rusted through. I contacted costumer service and was told that rust was not covered in the warranty and I could purchase replacement parts. Now, things are worse and a piece under the tower has fallen off and I am concerned about the safety. I would have expected a play set at this price point would not start deteriorating so quickly.

Review from lifetime.com
Helpful?5KG1IH0PBDZ413734060230
May 13, 2014
Reviewer name: EricOlsen
5 out of 5 stars
5 out of 5 stars review

Unique Design

I have had the system in my backyard for about a month and it is a big hit my kids and the kids in the neighborhood. It looks different from any other system out there. I really like the metal and plastic that won't cause splinters and won't rot like wood systems will. Also it is low upkeep (no staining or sanding or anything like that). One small complaint on the two climbing walls is the transition between the wall and the deck. It is a bit of a reach for my 3 year old to grab onto something to get up to the deck. My 5 year old can do it just fine. The kids really like the "fort" underneith and matchbox car city molded into the deck.

Review from lifetime.com
Helpful?5KG1IH0PBDZ413734060230
Apr 21, 2016
Reviewer name: Playsetcustomer
4 out of 5 stars
4 out of 5 stars review

Great playset

[This review was collected as part of a promotion.] This is a great playset that we will likely enjoy for a long time. The installation process was long and tedious. I recommend watching the videos even if the written directions seem straightforward. We found that there is information in the videos that is not in the written directions. (such as where the swing bar is located in relation to the other parts while building the tower). There were also 2-3 places where the written directions had mistakes and called for the wrong hardware and caused some frustration, but we were able to figure it out with some logic and the help of the video. My only dislike of this playset is the ladder. The arch and distance between rungs is not safe for younger children. The top of the ladder is especially hazardous as the child is stepping from the ladder to the tower. The gap between the top rung of the ladder and the tower is very large. A child could easily fall right through it if they slipped or misjudged the distance. I realize every activity has inherent risk, but they could easily make the rungs closer together, re-engineer the ladder to be steps, or a variety of other safer options. I'd love to see Lifetime offer an aftermarket addition to the ladder to improve the safety. In general, this ladder is not up to par on quality compared to typical Lifetime products.

Review from lifetime.com
Helpful?5KG1IH0PBDZ413734060230
Oct 22, 2017
Reviewer name: Caitling
5 out of 5 stars
5 out of 5 stars review

Great quality and withstands Windstorms

[This review was collected as part of a promotion.] We have had this playset in our backyard for about 6 months now. My kids love playing on this. It will be nice when my littlest daughter will be able to climb the ladder more skillfully (she is 18 months.) My only complaint so far is that it's not incredibly little kid friendly. Next summer will be a lot better for her to be climbing the ladder and rock wall. The materials seem like they will last for ever. The area we live in can get very windy. We have had a couple really bad windstorms and it didn't even budge which is awesome! A lot of trampolines will fly down the neighborhood causing damage, which is one of the reasons we decided to forgo a trampoline and purchase a swing set.

Review from lifetime.com
Helpful?5KG1IH0PBDZ413734060230
Nov 25, 2017
Reviewer name: rickh
5 out of 5 stars
5 out of 5 stars review

Grandkids love it!

We almost bought the Climb and Slide Playset but decided on the Lifetime Adventure Tower instead because it has more activities. We bought this just in time to assemble it before the cool weather arrived. My wife and I worked together as a team for about six evenings. Our son-in-law helped put the roof on. Halfway through the process we had the part numbers memorized. The instructions were clear and precise. I was pleasantly surprised to see a separate package of spare parts. Yes indeed! The grandkids love it, therefore, so do we! Note: We added the baby swing that's on the end. It does not come with the unit.

Review from lifetime.com
Helpful?5KG1IH0PBDZ413734060230
Jul 9, 2016
Reviewer name: Dad Patrick
5 out of 5 stars
5 out of 5 stars review

terrific product

I just finished installing this playset (which was a real challenge) and it is a fantastically built, well crafted, beautiful playset. The pros are many - no wood parts, very thick durable plastic, powder coated metal components make up the frame. For the extra money you pay vs a wooden set this is a no-brainer. The only drawback is the set up - the instructions were wrong in a few places, causing us to de-assemble a section or two and start over. I had a crew of four guys, three guys working pretty hard on it, one reviewing and going over the instructions and it took us a day and a half to get it set up. Once set up though it was worth every penny. The kids (and the neighbor kids) have been on it non-stop

Helpful?5KG1IH0PBDZ413734060230
Apr 15, 2020
Reviewer name: CT808
2 out of 5 stars
2 out of 5 stars review

PLEASE READ before buying

My grandmother gave us this playground as a wedding gift 4.5 years ago. The rust on the tower is outrageous. I have been in contact with a customer service rep at lifetime for the past couple of months. They will not honor the warranty because I cannot produce the receipt. My grandmother passed 2 years ago so I can't ask her for it! I explained this many of times to them but they're unwilling to help except for giving me a discount on the faulty parts(which will be almost as much the playground with shipping to Hawaii). They even said to discontinue use of the play set as it is not safe anymore. The monkey bars and swings are fine. The tower however looks like it is 10 years older than the rest of the play ground. To be fair I do live in a humid environment. Still doesn't explain why half the playground is rusting and falling apart at an exponentially faster rate than the rest. My kids are so bummed that they can't play on the tower in fear of getting cut by the rusty metal or the whole thing collapsing from not being structurally sound. Especially right now during this "stay at home" period. I normally don't leave negative reviews but I don't want anyone else to have to suffer through this like we did. I have a 2 lifetime plastic folding tables that work great...not too sure what happened with the playground.

Review from lifetime.com
Helpful?5KG1IH0PBDZ413734060230
reply from reviews

We're sorry that you have not had a good experience. Please reach out to us at reviews@lifetime.com with the product and your contact information so we can help you enjoy the product again.