Customer reviews for OFFLINE: Lifetime Adventure Tower Deluxe Playset forGreat Set! Instructions needs updating
The set is fantastic, my son loves it. Problem with this is mainly the instruction manual, not the product. The bolts and washer letter designation do not match the blister packs. The only way around it I found was to take the part and match it to the instruction book. Fortunately the manual pictures are actual size of the bolts, etc, so you can match it up that way. I can see someone who is not mechanically incline get frustrated with the installation. Lifetime should update either the manuals or get the labeling correct.
Product Good, Assembly Terrible
We bought this product and paid for the assembly. The product was delivered and the const. company called to set up a time for assembly. They arrived @ 10 am on July 6th. Upon arriving, it seemed they had never put together a playground of this type. On several occasions, they stated that they usually erect wooden sets. I wasn't present at all times during the construction. However, I did make 4 trips to the site to see the progress. Each time I stopped by, not much progress had been made and at one time, I was asked if I had tools for them to use. At 5pm, they had just tightened around 20 bolts on the tower portion. On July 11th, they returned to finish the project. I was @ work and was not present at all this day. When I had an opportunity to inspect the playground, I found parts incorrectly installed, bolts not secured fully, tower panels in the incorrect location, missing bolts, and damaged plastic. I have attached pictures showing the aforementioned items. My mom had to sign off on the construction since I was away for work. If I could have been there, I would have definitely not signed off on this for approval. If you purchase this set, do yourself a favor and take the time to erect it yourself.
Thank you for submitting this! This is not acceptable to us and we will be in contact with our installers to remedy this situation. They are subcontracted out but the contractors being used should all have experience with our products and should leave you feeling like a professional job was done in a timely matter. We are trying to find more info so we can reach out to you. If you can please email us at reviews@lifetime.com we will make sure to get you taken care of! -The Lifetime Reviews Team
We love it!
[This review was collected as part of a promotion.] We bought this play set for our grand babies about a month ago. They just love it. We've had story time inside the “Princess Castle” area and look forward to many years of memories. Maybe grandma will even go down the slide...
A park in our backyard!
[This review was collected as part of a promotion.] I don't know who was more excited about the Adventure Tower Deluxe Playset? Me or my 6 year old? It is the center of activity and adventure. Kids come over and say "Wow! You have a park in your yard?" It provides activity, imagination, and friendship. I absolutely love this set. High quality, sturdy and safe. I highly recommend the professional install. Two hours and ....BAM! It's done.
Rust
We purchased this play set when we bought our house. After reading the product description of Lifetime products lasting 10 years, I thought this would be a perfect addition to our backyard play space until our kids outgrew it. We followed the assembly instructions and even added a rust preventative just to ensure it would last and be safe for the kids. It has rusted so much that it has become a safety hazard and we are going to disassemble it and bring it to the dump. It is a shame, because our kids were so excited about it.
The steel used to build our playsets are made with a weather resistant powder-coated finish that protects from cracking, warping, rot or splinters. It is made to be rust-resistant. However, we recommend using a rust treatment for extra protection a couple times a year, especially if you live in a high humidity climate. We do have replacement parts and touch up paint available through our customer service department. They can be reached at 800-225-3865 or by email at customercare@lifetime.com.
Directions NEED to be fixed!!!!!!!!!!!!!
LIFETIME fix your installation directions for this product. It is echoed in multiple reviews on this site dating back to at least June. It took me and two helpers 14 hours to put this play set together. It would have been at least a few hours less if we didn't have to stop and redo sections. The instruction manual has many errors which makes this install much harder than it has to be. Parts in the manual don't match what I received. (The bolts that go through rock wall and washers weren't labeled right) The manual had washers labeled as bolts. Other than that the instruction manual managed to be very complex but very vague on important steps. The DXO and DX1 hand rail supports are a good example of this. The videos were a nice touch but were also vague and for some reason didn't follow the same order as the manual???? Got to the end and had to rig the fire pole with a different bolt because I was out of DSA bolts. The set itself is fantastic. The powder coated parts are very sturdy. The plastic parts are thick and well made. My little one are going to love this for years.
We hear you! We are continually making improvements to our instructions based off both our customers feedback and our own in house quality reviews. New instructions go out with new builds but instructions are printed for lots of product at once which makes it complicated. I have forwarded this info to our Play Systems Manager and our engineer to review. Thanks for caring enough to take time to post. We really do appreciate it! Also, thanks for the shout out on our quality! We try hard to make our customers happy and are sorry to hear the instructions were such a problem for you. Please don't hesitate to call us if you still need help. +1 800-225-3865 Monday to Friday 7 a.m.- 5 p.m. or Saturday 9 a.m.- 1 p.m. (MST).
LIFETIME needs a paint consultant and a testing lab. I can help.
The set was delivered to my home in Tampa, FL area on April 2, 2021. The photos above were taken on April 12th, 2021. Functionally, it is a great set. My daughter loves it and it pains me to know that it will not last. Rust is starting to present itself following ten (10) Days of exposure to the elements. The set was constructed approximately 8 miles from Tampa Bay so the set did not see any high salinity. The parts affected are DXI (x2) and DZV (x2). These pieces bolt through the tower floor and support the railing on the tower. When the parts were installed, the tabs on the bottom bent slightly. They are made of thing-gauge steel which can be difficult to coat due to the sharp edges. The coating used has very little flexibility casing it to crack as can be seen in the photos. There are also areas where the welds have pinholes which expose the substrate underneath. Many of the parts are made with weep holes. Possibly for draining during the coating process or to allow for draining during install. The concern is that these areas are uncounted and the set may rust from the inside out. Consumers: please be advised of the above issues. Unless this product is to be used indoors or in low-moisture environments you may have issues regarding longevity. Lifetime: Some of the problems can be engineered out. Other problems could be resolved with your choice of coatings manufacturer. I would be happy to provide you with a formal proposal to perform any performance testing from an accredited third party testing lab to assist with improving your products and helping them live up to the brand name "LIFETIME." In the meantime, please send re-designed parts for replacement: So far the list is as follows: DXF x1, DXO x2, and DXI x2. Perhaps have the fab shop weld a slightly more thick base
Rust is the result of the oxidation of iron. The most common cause is prolonged exposure to water. Any metal that contains iron, including steel, will bond with the oxygen atoms found in water to form a layer of iron oxide, or rust. Rust will increase and speed up the corrosion process, so upkeep is important. However, removing rust is not too difficult. You can sand down the rust and apply some touch up paint that can be ordered through customer service at 1-800-225-3856.
My Grandkids Love This!!!!
[This review was collected as part of a promotion.] I purchased the Adventure Tower Play set six months ago. My grandkids love it. I put it by our pool so they can slide down the slide into the pool. They have a ball with it. We live in Arizona so I installed a mister system on it. It keeps it cool so they can play in the heat of the day. When they are done playing the tower holds their pool toys. I'm so happy I bought this. I would highly recommend this play set. Instructions for assembly were easy to follow. I am a Grandmother...my son and I put it together.
We love this for all ages!!!
We have had this set since May 2014. I got it for my kids and grandkids. My 17 year old and her friends play on it. My 24 year old autistic sonenjoys his time on it as well. My 6 1/2 year old visually impaired (and short for her age) child loves it as well. She hasn't had any problems navigating the equipment since we did hand over hand to orient her. The 4 year old grandson has learned to move like a monkey at the zoo and we are shopping for a bucket infant/toddler swing for the 7 month old to start joining in the fun. Nothing takes the place of adult supervision and guidance. My oldest daughter and I put it together ourselves. It took a while since we had the help of my autistic son. It supports all sizes and needs of our household and even gives the teens (and adults) a place to get back in touch with their inner child. We bought this to accommodate his size as well as give room for the others to grow and play.
Outstanding Quality!
The quality of this product is outstanding and our girls 2-8 love it. The clubhouse is a great size for multiple kids to interact on the top and bottom at the same time. This set is going to look brand new for years to come - unlike the wood sets that way too many people buy!