cancel wall mounting

We purchased a 65in TV from Sam's along with the install service from Angi. Because it was 55in and above, we had to select the more expensive option as the size of the tv required two installers. On the day of the install, only one installer showed up. He said that he was the only one that was assigned to the job. Due to the size of the tv, I had to help him move it and then help lift it onto the mount on the wall. 45 minutes after the start of the job, a 2nd installer showed up and said that he was also assigned to the job but the job was completed by then. As part of the package, they are supposed to clean up all of the packaging material and remove it. They both stated that they have very small cars and would not be able to clean up or remove the packaging material. As the installer was packing up his tools, he dropped his vacuum against our new dresser putting a large gouge into the wood. After reporting this to Angi, they gave us a big run around with the amount of paperwork and info they needed to file a claim. They eventually denied the claim saying that since it did not affect the functionality of the dresser, it was considered to be cosmetic and would not be covered. Below is their response: This decision aligns with the terms agreed upon when booking the service. Within those terms , you will find the exact verbiage outlining the agreement: “section 17; We do not cover losses for items that retain their functionality; (e.g., minor cosmetic damage, ordinary wear and tear, a t.v. that has a scratch on the bezel)” So it they scratch your new TV during the install, they will not cover the damage as it is considered cosmetic damage and they are the ones that decided what “cosmetic” is. Do not use Angi service as they will not be responsible for any damage caused by them and that they do not even honor what is outlined in the package that was purchased.

Great work quick and came very early and neat cleaned up everything after would definitely do this again

the mount was defective and was not completely done.i had to return the unit because it was missing parts.

Still hasn’t been completed. I should honestly be refunded for the amount of effort I’ve had to put in to getting it coordinated.

i never received instructions to schedule and have not gotten adequate help. and cant even talk to someone live to get a refund or help im scheduling

Morgan was very professional throughout the whole appointment and followed the guidelines regarding covid.

Oh, I was told that this service would be same day. It is a lie. I'm still waiting to be refunded for it I would not recommend.

The worker was great he came at 10:30 at night and I was really pleased because I worked at night and did a great job

he had everything you needed to get the job done quickly, but he put it higher than I wanted it and I was too upset to ask him to change it.