Hello the Carol. Thanks for reaching out. We are happy to hear that you enjoy the quality of your LG TV. But you mentioned some issues with the sound not being so great. Would you mind sending one of our agents a brief description about your sound and model number. They would love to look in to that matter for you. After all you are a valued you customer and want to make sure you are taking care of. Our customer service line is (800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.

Hey there. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jai.

Thanks for the high ratings for your LG 43 Class LED 4K TV. Enjoy the AI enhanced picture on your TV thanks to your α5 Gen 5 Processor. Should you need support, don't hesitate to reach out to us via chat or phone support. Details for these support options can be found here: https://www.lg.com/us/support/contact. We're here to assist you! ^Chris

Hey there, Jim. Thank you for taking your time for leaving us a review on this LG 55 Inch Class UQ8000 AUB series LED 4K UHD Smart 55UQ8000AUB. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ~Anthony