We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly

Thank you for your recently submitted review and we are sorry to hear of the issues you have reported with your product. LG products favour greatly in terms of reliability but on rare occasions the products can unfortunately fall below this standard. If your product is outside of the warranty we would still like to offer you free troubleshooting in order to see if we can help you with this, alternatively our customer service team can put you in the right direction for an out of warranty repair. We would recommend to get in touch with them on 0344 847 5454 to discuss your case, alternatively you can contact them via email or webchat via our website at https://www.lg.com/uk/support Regards LG Electronics UK

Hey there. We appreciate your time in leaving us a review in regards to your TV. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. We will surely pass on your feedback to the rest of our team. ~Anthony