Hey there, Bruce. Thank you for leaving a review on your LG 55 Inch Class UQ8000 AUB series LED 4K UHD Smart webOS 22 w/ ThinQ AI TV. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Anthony

Thank you for bringing this to our attention, and we are sorry to hear that you weren't provided an owner's manual for your LG Smart TV! Your review matters to us, and we genuinely value your input. It does not go unnoticed. Check out our LG Support page, where you can see the owner's manual: https://www.lg.com/us/support/product/lg-65UQ8000AUB.AUS. If you could reach out to our LG Social Support team on Facebook or Twitter at @LGUSSupport, we can look into finding a solution on how to use your remote! We are here to help you! ~Rita

We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha