Hey there, Rosa. Thank you for taking your time for leaving us a review about this LG 65 Inch Class UQ8000 AUB series LED 4K 65UQ8000AUB. As well, we appreciate the time you took for explaining your main concern which was that the commercials sound to loud on the TV. We suggest that you modify the sound settings on your TV through this link (https://bit.ly/3FBJD7j) which will take you to a Youtube Video. Should you have any further questions or concerns, feel free to reach out to us at anytime through a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ~Anthony

Hello there. Thank you for providing that feedback. Customer feedback helps LG improve its products as well as customer service. We are excited to hear that you are enjoying your LG TV. If you have any questions or concerns please feel free to reach out to our LG Support Team via Facebook or Twitter. Send them a private message, one of the Agents will be happy to help. If you do not have either platform you can always call LG Customer Support at(800)243-0000. Thank you. Jai.

Hi, thanks for your review for your LG 43 Inch Class UQ8000 4K LED TV. We value all of our customer feedback as we use it to determine whether changes should be made to future generation models. If you don't mind, please feel to leave your input at our official feedback site here: https://www.lg.com/us/support/feedback. We'd greatly appreciate it if you'll be part of the process to increase our customer satisfaction ratings. ^Chris