Hi Filimina. You can find product information, including FAQs and recommended settings on how to choose the best print settings and paper for your printing needs in the product User’s Guide at www.epson.com/support/et2400. If you continue to have problems with your printer, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.