Factory settingsidid much research b are a problem
[This review was collected as part of a promotion.] I researched all washer and dryers and chose the highly rated Samsung. I like most aspects of this dryer, but have a problem with the dryer temperature settings, which limits my options and is why I rated it a 3. Most drying options on this dryer have preset factory temperature settings that are too hotand do not allow a “low” heat setting. This is in stark contrast to MOST fabric/clothing manufacturer labels which specify low heat. The only options for low heat is time dry and delicates.
Factory settings for the temperature on the dryer are set and cannot be changed, as follows;
Normal at 4; bedding on 5 (hot); permanent press at 3; refresh at 5; active wear at 4,
Quick dry at 5; I consistently use 1 ( a 2 for towels).
If anyone has knowledge as to how to override the factory settings, please share.
Thank you for the opportunity to share my views.
reply from Samsung Care
Hi Spike,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We understand that the settings were pre-set, and we apologize for not meeting our client's expectations of the dryer. The good thing about this product is that it can be connected to Wi-Fi so you can receive the end-of-cycle alerts, remotely start or stop your drying, schedule cycles on your time, and more, right from your smartphone with the SmartThings App.
For future reference, I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung washing machine and dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE52A5500W/A3
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144722352
Thank you for choosing Samsung. Have a great day.
-Trisha-
Customer reviews for Samsung 7.4 cu. ft. Electric Dryer with Steam Sanitize+ for
