Hey there, the safety of our customers is of the utmost importance to us, and we are very sorry to hear that you experienced this! Please allow us to chat in more detail and see where we can make things right. Send us a private message on Facebook or X using @LGUSSupport with your model, serial, and phone number. ~TammyJo

Hello there. Thanks for reaching out and providing that feedback. Customer feedback helps LG improve its products as well as its customer service. So believe me when I say, LG is listening. We are excited to hear that you are enjoying your LG Microwave. You are a valued customer. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.

It's our pleasure to provide the best products to our customers, and we're glad this commitment was reflected in your experience using the LG 2.0 cu. ft. Smart Over-the-Range Microwave, model MVEL2033F. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. Thanks for choosing LG. If you have questions or concerns in the future, please reach out to our support team via private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000. Please be sure to provide your contact information along with your model and serial numbers. We will be happy to assist you. ^Danee