We're so grateful that you took the time to share your feedback about the LG 2.0 cu. ft. Smart Over-the-Range Microwave, model MVEL2033F. To address your concern, we would like to look into this mounting plate that is missing from your purchase. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. ^Danee

Hi, thanks for your review for your 2.0 cu. ft. Smart Over-the-Range Microwave. Just so your aware, please check the owner's manual for a brief description of each feature your microwave has to offer. Should you need support, don't hesitate to contact us! We're available on social media for your convenience. Our Facebook handle is @LGUSA and our Twitter handle is @LGUSSupport. Feel free to send us a private message on Facebook or a direct message on Twitter. We'd be happy to assist! ^Chris

Hello there. Thanks for reaching out and providing that feedback. Customer feedback helps LG improve its products as well as its customer service. So believe me when I say, LG is listening. Furthermore, We are excited to hear that you are enjoying your LG Microwave. You are a valued customer. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.

It's our pleasure to provide the best products to our customers, and we're glad this commitment was reflected in your experience using the LG 2.0 cu. ft. Smart Over-the-Range Microwave, model MVEL2033F. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. Thanks for choosing LG. If you have questions or concerns in the future, please reach out to our support team via private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000. Please be sure to provide your contact information along with your model and serial numbers. We will be happy to assist you. ^Danee

Hello there. Thanks for reaching out and providing feedback. We're sorry to hear about the inconvenience you have experienced with your LG Microwave. We rely on our customers like you to let us know what we're doing right/wrong to continue to provide the best experience possible. We would be please to investigate this further, but we must switch to a platform that allows for back-and forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, a Agent will be more than happy to assist you. If you do not have either platform. You can always reach out to us our LG Support Team at (800)243-0000.^Jai.