Hello! We are so delighted to see your are having a 5-star experience with your new LG LED 4K UHD Smart webOS TV! We hate to be bias, but it's probably the best in its class! We appreciate you sharing the outstanding features it possesses, as it will help us to keep enhancing our products! Should you ever need support, don't hesitate to contact us via phone or chat support. The details of these options can be found here: https://www.lg.com/us/support/contact. Enjoy! ~Rita

We read your feedback, and we’re sorry our product didn’t suit your overall needs. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to accommodate you. ^James.

Hi there. We appreciate you taking the time to post your review and highlighting ways that we can improve the customer experience with this model TV. Should you be inclined to, feel free to provide us with more details here: http://spr.ly/6425Rmozf. We'd appreciate the submission as we rely on customer input to help us identify areas we can make improvements to! ^Chris

Hi, there, Thank you for taking time to share your experience with the LG TV (50UR8000AUA) model. We're sorry to hear that you've had to go through with this. We understand that it is important for your unit to work properly. Our goal is to deliver outstanding service that fulfills our customers' requirements and anticipations. For further assistance, feel free to contact us via social media @LGUSSupport. ~Zie

Hey Bobby, we can definitely take a deeper look into this and see how we can support you. Please send us a private message on social media using @LGUSSupport with your model, serial, and phone number. We look forward to improving things. ~TammyJo