When the installer called me on the phone to say he was coming to set up my couch, I explained the couch had been canceled but that a second couch was on the way. When I ask him if he was licensed, bonded, and insured, he got very angry with me and very indignant and said nobody had ever asking that question and wanted to know why I was asking. Then he was untruthful about what company he works for as the installer. He told me he didn't have time to listen to my Customer Service complaints, and he had no intention of ever coming out. Then he hung up on me. I'm unsure as to whether he would be the same installer for the couch that is on its way to me now. If so, he made me fearful to have him in my home because he was so angry. His name is Eric B. You guys need to drop him as a representative of Walmart. He is horrible to deal with.

They NEVER came or Contacted or Assembled. Spent half an hour TRYING to get a refund BUT no success 🙀😡😿 I will NEVER order furniture from Walmart and only have BOXES in my living room. I just got out of 5 months in hospital and wanted comfortable furniture BUT only have a rollator walker to sit on!!!!

While the sofa was a bit lighter than the picture, it's great. Unless you're really handy I strongly recommend getting the assembly service. It came in three boxes which I was able to get to my apartment. So obviously it was very tightly packed and in many pieces.

I'm waiting on my refund I paid for the assembly and they canceled so and rescheduled and it was too far off and I needed it done sooner than that so I did it myself I'm waiting on my refund I did it over 24 hours in advance I still have not received it yet and it's been over a week

sofa didn't get assembled because your skilled pro didn't show up at 9:00 am like you told me! He called me after 9:00 am saying he was on his way! When it was getting close to 10:00 am I texted him to let him know I was not pleased with him being late so I cancelled him! Then I get a knock on the door and I told him I didn't want him to put the sofa together because he has no concerns about me and I am very sick and have business to take care of and I would not let him do what is supposed to be skilled pro work! I want my $89 refunded immediately! Thank you and I will not be ordering nothing else from Walmart that needs a skilled pro!

Today is the second time that the appointment has been cancelled 1/2 hour before the appointment. This is unacceptable and unprofessional. They have made another appointment for Wednesday, July 1 at 2:00 pm. If this appointment is cancelle3d for a third time, I expect a complete refund for the product and I will post my dissatisfaction with both Angi and Wal-Mart on all of my social media.

Service person Mohammed H was excellent. Just wish I has more cash on had for a tip. Very professional, courteous, and had my sofa assembled in no time! Needless to say, I was greatly impressed. Many thanks.

It took a little time to get someone in my area to assemble my sofa hideabed. When they came it didn't take long to put together. They were very polite.I am pleased.

We paid for assembly and they left the couch in the lobby with no one!!! Know I have to pay another 200 dollars and bring it up my self… Worst company ever

I did not have to use the service because I was able to do it. I see his reviews his assembly service professionalism would have completed the job effectively.