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Customer reviews for OGX Volume & Strength + Biotin & Collagen Shampoo, 40 fl. oz. for
OGX Volume & Strength + Biotin & Collagen Shampoo, 40 fl. oz.
4.4 out of 5 stars
stars
339 ratings79 reviews
  1. 5 stars74% (250)
  2. 4 stars10% (34)
  3. 3 stars5% (17)
  4. 2 stars3% (9)
  5. 1 star9% (29)
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Showing 11-20 of 79 reviews
Nov 11, 2024
Reviewer name: Natasha1534
1 out of 5 stars
1 out of 5 stars review

They changed the formula!

I've been using this shampoo and conditioner for years and always loved it. However, I just purchased new bottles a couple of weeks ago and it is very clear that they have changed the formula. The shampoo, which used to be purple in color, is now clear and very watery. The conditioner now leaves my hair a tangled mess. It's unfortunate, but I'm going to have to find a new product. Seriously, OGX...whoever made the decision to change the formula needs to be fired. This is awful.

Helpful?32BJ9OIFMZIT13713569234
reply from Brand Answers Squad

Thank you so much for bringing this to our attention! We appreciate your review and would like to learn more about your experience. When you have a moment, please reach out to us via the Contact Us page on our website. We hope to hear from you soon! XO, OGX Beauty

Feb 21, 2026
Reviewer name: DIANA
1 out of 5 stars
1 out of 5 stars review

Unbearable perfume smell

The shampoo and conditioner has such a strong perfume scent it actually makes my eyes water. I'm not sure why Procter and Gamble feels as though it needs to make shampoo that is paraben and sulfate free yet push the perfume up so high that it still has damaging effects on our endocrine system. Now I have 40 ounces of shampoo and 40 ounces of conditioner that I dread using because it smells so strong. Buyer beware, if you don't want to smell like an Avon representative then don't buy this shampoo and conditioner.

Helpful?32BJ9OIFMZIT13713569234
Aug 16, 2025
Reviewer name: Suzie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Shampoo

Totally enjoy this product and appreciate the large size!

Helpful?32BJ9OIFMZIT13713569234
reply from Brand Answers Squad

Thank you for the fantastic feedback! It means a lot to us, and we are grateful for amazing customers like you. Wishing you an amazing day ahead! With love, OGX Beauty

Sep 30, 2024
Reviewer name: Ruth
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

not packaged well

Product was fine. Top was not secured and lots had leaked out into the box and on other merchandise in box.

Helpful?32BJ9OIFMZIT13713569234
reply from Brand Answers Squad

Thank you so much for bringing this to our attention! We appreciate your review and would like to learn more about your experience. When you have a moment, please reach out to us via the Contact Us page on our website. We hope to hear from you soon! XO, OGX Beauty

Jun 25, 2024
Reviewer name: Bella
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

A product that is good for healthy hair

I have used this product for many years. I'm happy to see it come in a pump bottle. My hair stylist tells me my hair is very healthy. This is the only product I use.

Helpful?32BJ9OIFMZIT13713569234
reply from Brand Answers Squad

Thanks so much for being a fan! - XO, OGX

Feb 16, 2026
Reviewer name: TAMARA
5 out of 5 stars
5 out of 5 stars review

Spilled

The shampoo is great but Sam's shipping is terrible. They didn't put any plastic around the bottles and the shampoo came with the lid off and spilled onto the box and other items.

Helpful?32BJ9OIFMZIT13713569234
reply from Brand Answers Squad

Thank you for the fantastic feedback! It means a lot to us, and we are grateful for amazing customers like you. Wishing you an amazing day ahead! With love, OGX Beauty

May 11, 2026
Reviewer name: Mao
1 out of 5 stars
1 out of 5 stars review

OGX Shampoo

My Sam Club stop selling these. It was awesome they still had it online. Bought some and….of course packaging was poor. Cracked the pump and shampoo everywhere. Sucks but I won't buy again.

Helpful?32BJ9OIFMZIT13713569234
May 7, 2024
Reviewer name: Km
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Smellin like a snack

Smells great and feels even better! My husband wanted something to help his hair feel more full while he has a longer haircut style. This fit the boxes and i cant stop smelling him!

Helpful?32BJ9OIFMZIT13713569234
reply from Brand Answers Squad

So happy to hear this and thanks for sharing! - OGX

Apr 6, 2024
Reviewer name: BH
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not what I meant to get

I normally buy this brand but the thick and full one I believe. The formula is different and I didn’t realize that when buying these. This shampoo makes my hair feel stiff and rough after a shower. Will be returning.

Helpful?32BJ9OIFMZIT13713569234
reply from Brand Answers Squad

We're so sorry to hear this product didn't work for you. Everyone's hair is different, and our team is always looking for ways to help improve our products. Please visit our ogxbeauty.com website and fill out a "contact us" form. Thanks! XO, OGX

Jun 10, 2025
Reviewer name: Lora
1 out of 5 stars
1 out of 5 stars review

Awful Shampoo

This is the worst shampoo I have ever used. I had to wash my hair 3 times in one shower in order for it to lather. My hair did not feel clean and it looked and felt dry. Don't waste your time or money - please learn from my experience!

Helpful?32BJ9OIFMZIT13713569234
reply from Brand Answers Squad

Thank you so much for bringing this to our attention! We appreciate your review and would like to learn more about your experience. When you have a moment, please reach out to us via the Contact Us page on our website. We hope to hear from you soon! With Love, OGX