Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Serta Bleu Embrace Hybrid Firm Mattress for
Serta Bleu Embrace Hybrid Firm Mattress
4.7 out of 5 stars
stars
57 ratings57 reviews
  1. 5 stars88% (50)
  2. 4 stars4% (2)
  3. 3 stars4% (2)
  4. 2 stars2% (1)
  5. 1 star4% (2)
Sort by |
Showing 1-10 of 57 reviews
May 18, 2025
Reviewer name: Leo
5 out of 5 stars
5 out of 5 stars review

Excellent Matresses and great company service.

9 years ago we bought 6 Serta mattresses from SamsClub when we entered our new house. after 9 years they are all still in good shape beside one that sunk in one area. We called the company and they stood behind their warranty and replaced it with a new one. This is a company that stands behind their products. We will buy our future mattresses from them. Thank you for a great service.

Helpful?1AHY8VLGCND613713173567
Apr 23, 2026
Reviewer name: Myrline B
5 out of 5 stars
5 out of 5 stars review

I like this offer

I like the service we give . Sam’s is the Store we purchase

Review from Serta
Helpful?1AHY8VLGCND613713173567
Jun 14, 2026
Reviewer name: David S
5 out of 5 stars
5 out of 5 stars review

Firm king size

Very comfortable

Review from Serta
Helpful?1AHY8VLGCND613713173567
Mar 3, 2024
Reviewer name: mariodollie
5 out of 5 stars
5 out of 5 stars review

Great for back problems

[This review was collected as part of a promotion.] I received this product for free from Influenster and Serta in exchange for my honest review. The Serta Bleu Embrace Hybrid Firm mattress lives up to its name, it is a firm mattress. When it was first delivered, I was concerned that it was too firm, as this is my first time using a firm mattress. I won’t even go back to a soft mattress! While being firm, the mattress still contours to your body and provides great comfort and support. The Bleu Embrace Hybrid Firm mattress has done wonders for my back pain. I don’t wake up stiff and sore with this mattress. As a woman of a certain age with back issues, this mattress has been a life changer. It also has cooling technology which is great for sleepers who tend to get hotter at night and sweat in their sleep. I’m a side sleeper, and this mattress works perfectly for me. I recommend the Serta Bleu Embrace Hybrid mattress and am now a firm mattress convert.

Review from Serta
Helpful?1AHY8VLGCND613713173567
Jan 27, 2024
Reviewer name: Journeyman80
5 out of 5 stars
5 out of 5 stars review

Great for back sleepers

Moving from a soft mattress to a fairly firm mattress took a couple nights to get used to. After a couple night I found myself sleeping through the night. Being a carpenter for 22 plus years there are many mornings I wake up feeling the need to stretch my tight back. I have not woken up with a tight back or felt the need to stretch in the morning after sleeping on this mattress. I wake up ready to go. I am naturally a back sleeper. I find good support across my whole back.

Review from Serta
Helpful?1AHY8VLGCND613713173567
Mar 7, 2024
Reviewer name: thatmama
5 out of 5 stars
5 out of 5 stars review

Perfect hybrid bed

[This review was collected as part of a promotion.] This is hands down my favorite mattress I’ve ever owned in my adult life. Our household is a diehard memory foam zone. Three beds all from a competitive brand that rhymes with Jasper that we love. But this bed is definitely taking over my previous beloved bed’s space. We didn’t need a new mattress but this one fell into our laps and we are so happy it did. Back pain? None! Hip pain? Zilch. I just had a baby and am finding myself very comfortable when no other mattress has felt good postpartum. The firmness is neither too soft nor too firm. The springs are a welcomed bounce (especially for my 4 year old who has never had the pleasure of jumping on a bouncy bed before). There was limited off gassing when the bed was opened and absolutely no residual smell now!

Review from Serta
Helpful?1AHY8VLGCND613713173567
May 13, 2026
Reviewer name: Rebecca R
3 out of 5 stars
3 out of 5 stars review

Not what I expected

This isn't as I thought it would be.

Review from Serta
Helpful?1AHY8VLGCND613713173567
Nov 20, 2024
Reviewer name: Mitch Is A Patriot
2 out of 5 stars
2 out of 5 stars review

Ok At First

I bought this FIRM mattress Aug.01,2024 and it was awesome!, but then (always a but) after a few months it started to sag in the middle, turning it didn't help. So will be returning it within the 120 night return window and try Serta Hello Dreams instead.

Helpful?1AHY8VLGCND613713173567
reply from Serta Team

Hi there, we are sorry to hear about the issues affecting your mattress. We recommend ensuring that the mattress is currently on a bed frame/foundation that is properly supporting the mattress. If the frame fits within our warranty expectations then we recommend reaching out to Sam's Club directly to open up a warranty claim. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948, they should also be able to assist with return information if you still wish to go that route and return the mattress. We hope this helps!

Nov 21, 2025
Reviewer name: Amber
1 out of 5 stars
1 out of 5 stars review

I had high hopes because we love Serta

I had high hopes because we love Serta and it had good reviews but I cannot recommend this mattress. My back hurts so much after sleeping on this mattress. I wish I splurged and put the money towards an iComfort like we have in our other room. I thought I would be able to save some money and have less quality/comfort but all it has left me with is back pain. Deeply regret my decision. It is way too firm. I am not sure where the hybrid comes into play because I can’t feel the foam part at all. It’s the firmest bed I’ve ever slept on. It’s like a rock.

Helpful?1AHY8VLGCND613713173567
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948. We hope this helps!

Nov 16, 2024
Reviewer name: BoPeep
1 out of 5 stars
1 out of 5 stars review

Very Disappointed

Initially a very comfortable mattress but after only 3 months this mattress has a noticeable lumpy hole in the center! User is 130 lb woman.

Helpful?1AHY8VLGCND613713173567
reply from Serta Team

Hi BoPeep, thank you so much for taking the time to review your mattress, we're sorry to hear that your Serta Bleu Embrace mattress is breaking down. Our mattresses are backed with a 10-year limited warranty and Sam’s Club can walk you through a claim or offer help through their 100% Member Satisfaction guarantee. So for additional assistance please reach out to the Sam’s Club member phone number at 888-802-2948 so they can guide you from there. We hope that this leads to a swift resolution, but please let us know if we can assist moving forward!