The pizza was great! Tasty and hot! The communication was awful! I received a text and email half an hour before the pizza was to be picked up saying my pizza was ready and needed to be picked up. I ordered the pizza for 11am. Why would I want to pick it up at 10:30am? The messages were not correct. My pizzas were not ready. The store personnel did not know why these messages were sent. Obviously, something did not work correctly. The pizza was an A+. The messages were a D.

We have loved the Members mark pizza’s since they changed the crust many years ago. You can NOT beat the price and we always get the 4 meat. I do wish they had the supremes like they used to but I thought I read an article that they are having them in take in bake. But don’t quote me on it. It literally isn’t the same as them being baked in their oven. But I get the cost and quickness they need to have to streamline it. We were BOYOND excited to be able to order now with my pick up!! We would have gotten it more, if we could have done it that way before because u can’t beat the taste and price! Good job, Sam’s for doing this!! I have mobility issues and a lot of times it’s the last thing I want to do, after driving an hour and doing errands; is go in and order a pizza. I have done it and it’s fast…takes about 8 min. But I have already used the service more than we have in the last month than we literally ever have! And bonus..if u forget or didn’t think the day before and ordered one for pick up.. you just go into the store they have nice hot pizza’s in a thermo oven thingy right by there and can grab one hot! How sweet is that?! I do like to go in to pick up my grapes ( I only will eat them if they are very crunchy & have had wayyy too much waste on picking them up and I have to throw them in the garbage) I love them to crunch!! 😋 And some other bakery items that say not in stock BUT everytime have been in the store, they are there. I get it….they want u in the store to maybe impulse buy BUT with us I usually don’t and know what I want and do the scan and go & out the door! (This is someone who had to have them help me 3 times to figure out how to do it) I was beyond proud of myself and did it all BYSELF this last time!!! Not tech savvy. LOVE IT NOW THAT I GOT THE HANG OF IT!! I just worry I might miss something, so it wouldn’t be good if I had big orders like I do online for pickup but works perfectly for the small amount I need to get inside. I read some reviews that their pizza wasn’t good..guessing it might have sat too long in the thermo thingy?! I’m kinda picky and it’s been all good! I would just get a system if someone has a pick up get a fresh that just came out and take one from the thermo and sell it by the slice?! Maybe they can’t do that?! Usually, we all have a drive home…like me it’s a hour. I’m picky with pizza but they just make it like I love it!! Crust is delish..and the 4 meats are delish. I’m picky about my meat also. We use an air fryer and amazing!! WAY TO GO!!! Keep up the good work. 😊

We order whole pizzas here frequently and they are great! However, this last pepperoni pizza was the worst ever! First, it had not been sealed and my dad didn’t know the difference and accepted it. But it was hard as a brick with no sauce. It was so tough we pulled to just get a slice. Needless to say, it went in the trash.

Awful delivery! Ordered 6 pizzas to be delivered!! There was a 2 hr window for delivery...pizzas arrived 30 minutes after the 2 hr delivery window and pizzas were cold and stale! Come to find out the pizzas came out of the oven 30 minutes after the order was made and arrived 2hrs after they had been cooked! I would not recommend using the "hot and fresh" delivery service! Next time...if there is a next time...I will go to the store and order them and take them home with me! Extremely disappointed and annoyed! That's a lot of money wasted!

I took a chance and ordered this pizza yesterday because I saw it was affordable. The delivery was fast and the presentation was great but it lacked flavor. My kids and I were so disappointed because we were hearing good things about Sam’s pizza. My kids said “ Mom don’t order it this pizza again “.

It was nice to be able to pull out 2 pizzas from the warmer to quickly have a dinner option available. The pizzas were warm and a bit stale. The process time was 1:30 on the stickers and I purchased them at 4:00. Would it be possible to have fresher pizzas in the warmer, because my family loves Sam's pizza and I love to be able to pick it up while I'm shopping.

The pizza was large and tasty. However, The lid on the pizza box was not secured to the bottom of the box. As I picked the box up, the lid opened fully exposing the entire pizza. A simple adhesive tape or something similar would keep the box closed and limit the exposure of the pizza to unwanted elements, hands or whatever.

If you pick it up in store and bring it straight home it's great pizza. If you get delivery you're getting a cold pizza even if they bring it straight from the store. I don't know how long these sit before they get picked up, but it's very clear that Sam's club puts no effort into keeping your food warm when you order delivery. I imagine it just sits there on a shelf with the rest of your order instead of in an insulated bag. I sure haven't seen the driver pull it out of a bag yet. Sam's club needs to put in more effort if they're only going to make these pizzas available through the cafe instead of the old take and bake.

My 4 order item was place at 11:29 am for a 5-6pm pick up today. My 5-6pm scheduled pick up was delayed twice. I had to call customer service twice questioning the delay. My pizza was made and sat for a 5pm pick up. My order was finally ready for pick at 7:45. The pizza was nasty, cold and horrible. The slices were not cut right, they were huge and disgusting. My other orders were messed up as well.

the dough didn't seem like it was cooked right and still uncooked, no tastiness. I suggest Sam's Club to throw away the current receipe and work with human chefs in automation of the new version (and have a veggie version, and a meat version which don't contain pork). not buying again and not recommended.