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Customer reviews for Dixie PerfecTouch Insulated Hot/Cold Paper Cups, Coffee Haze, 16 oz. 144 ct. for
Dixie PerfecTouch Insulated Hot/Cold Paper Cups, Coffee Haze, 16 oz. 144 ct.
4.6 out of 5 stars
stars6,186 ratings2,550 reviews
  1. 5 stars81% (5,008)
  2. 4 stars8% (513)
  3. 3 stars3% (201)
  4. 2 stars2% (112)
  5. 1 star6% (352)

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Showing 11-20 of 2,550 reviews
Nov 26, 2018
John
1 out of 5 stars review

Verified Purchase

new sizing

Dixie has changed the size and shape of the cups so the lids purchased in the past no longer fit the "new" cups.

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reply from Supplier Response

Hello, This is Sandy with Georgia Pacific. The profile of the 20 oz cup has changed and the correct lid is the D9542. If you have any questions or would like assistance with lids that you have already purchased please call GP at 866-435-5647 . Thank you.

Sep 15, 2025
Karen
5 out of 5 stars review

Verified Purchase

Dixie cups

These cups hold hot coffee well and the price was great. Need to be avaliable with lids..only downfall.

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Jul 26, 2025
Rcws
3 out of 5 stars review

Not as good of product as in past

Have bought these many times and have had a few defects in cups and a few leaks, but the last purchase looks like coffee is being absorbed into every cup at the seam.

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May 1, 2026
Johana
1 out of 5 stars review

No quality control

A lot of the cups came damaged and therefore unusable.

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Jan 3, 2021
My2Cents
3 out of 5 stars review

Liquid seeps through and lids pop off 20oz cups

So I started out being disappointed because of the change in size and the fact that the new 20oz cups don't fit the old 20oz lids. I guess if you're going to change something that's worked for people for so long to make manufacturing easier your bound to have some upset people. Setting that aside, since the change the lids still don't fit as well as they used to (they pop off) and the material at the bottom of the cup doesn't seem to be sealed correctly and it allows for liquid seepage around the exterior bottom portion of the cup. I have now purchased multiple different batches in the hope that it was a fluke and they would get their issues worked out but after at least 4 different sets it's still happening.

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Aug 26, 2019
Fertilemyrtle3
1 out of 5 stars review

Verified Purchase

Leaks Every Time!

We’v used 20 oz Dixie cups for our coffee for years with no problem until their fairly recent redesign. Ever since then at least 1 out of every 5 of these cups have leaked at the side seam where it meets the bottom seam, frequently causing a mess! I’m not very happy with the new product. Get it together, Dixie!

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reply from Dixie

Hello, this is Sandy with Georgia-Pacific. We’re sorry that you weren’t pleased with your product experience and would like to follow-up with you directly to learn more about it. Would you call us at 1-866-435-5647 or email us at gpxpress@gapac.com with your contact information so that we could gather more information? Thank you.

Aug 27, 2024
TKir
1 out of 5 stars review

Verified Purchase

179 Dixie To Go Cups with NO LIDS

I bought the 179 count-12 oz cups. I've been buying this products for (I don't know how many years, I'll just say several). About 3 weeks ago, I picked another bag of these cups. I didn't study it, didn't look at it at all because they've been the same for years. I went to open the bag to put several cups in our coffee station only to find there were NO LIDS. I thought maybe this was a mistake! I held on the bag so that I could go back to Sam's and check to see if maybe I just got a bad bag. Apparently, the manufacturer doesn't think they make enough money on these cups because now you'll have to buy a bag of cups AND a bag of lids!! As soon as I can locate my reciept, I will return the cups, and I'll find a different manufacturer that operates with some common sense! This makes me extremely angry!

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reply from Dixie

We are sorry to hear that! Our goal is to provide a durable, stylish cup to be your go-to anytime of the day with the perfect balance of strength. We would love to hear more about your experience at your convenience. Please give us a call at (800) 283-5547 or visit us online to chat with a live Customer Service Agent at https://www.dixie.com/contact-us. We hope to hear from you soon! Your reference number is C-4096422

Sep 28, 2024
Jen G
5 out of 5 stars review

Verified Purchase

My go to coffee cups

Great coffee cups.

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Oct 9, 2025
Linda
1 out of 5 stars review

Verified Purchase

Cups are to thin.

This recent purchase was not like the others we had purchased in the past. The cups were missing the interior lining that helped insulate the coffee from burning you when holding the cup. In addition the cup was flimsy, not sturdy like in the past purchases. It appears the maufacturer of these cups missed the ball.

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reply from Dixie

Hello Linda, this is the Customer Response Team at Georgia-Pacific. We regret to hear that your product experience did not meet your expectations. We would like to follow up with you directly to gather more information and assist you further.<br />Please contact us at 1-866-435-5647 at your earliest convenience. Please reference case # C-4580724. Thank you.

Feb 17, 2026
Rich
5 out of 5 stars review

Verified Purchase

Does the job

Glad it didn't come with lids (feel guilty always tossing them out) and I was going to post a vid of my version of the cup song but decided to spare you the trauma lol

Review from walmart.com
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