Hello, thank you for taking the time to share your experience with the Dyson Cyclone V10 Animal. We are pleased to hear that you find the vacuum itself to be great. However, we are genuinely sorry to learn about the issues you have encountered with battery life. We understand how frustrating it can be when a product does not meet your expectations, especially when it comes to something as important as battery performance. The advertised battery life of up to 60 minutes is based on specific usage conditions, and we regret that your experience has been significantly different. We would like to assist you further to ensure you have the best possible experience with our product. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.

Hello, thank you for sharing your experience with the Dyson Cyclone V10 Animal. We are glad to hear that it works well for you. However, we understand your concerns regarding the battery life and the need for a larger or additional battery at a reasonable cost. We appreciate your feedback and will take it into consideration for future product improvements. To fix the issue with your Dyson, we request you to reach out to Dyson support channels through our official website by initiating chat and you can also connect with us on call (1-866-693-9766). Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Warm Wishes, Harpreet K

Hello, thank you for sharing your experience with the Dyson Cyclone V10 Animal. We're sorry to hear that your vacuum has stopped working and continues to display the "wash filter" message despite following the cleaning instructions. We understand how frustrating this situation must be, especially after taking the necessary steps to resolve the issue. Your feedback is important, and we want to ensure this is addressed promptly. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.

Hello, thank you for sharing your feedback regarding the battery life of your Dyson product. We apologize for any inconvenience you've experienced. We strive to ensure our products meet the highest standards and understand that you expect better performance, especially at this price point. We would like to look further into this for you and we would like to do troubleshooting on this to get into the root cause, as for the detailed information please feel free to email us on askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We appreciate your feedback and look forward to resolving this issue to your satisfaction. Warm regards, Priya Dyson Customer Support