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Customer reviews for Serta Bleu Embrace Hybrid Firm Mattress for
Serta Bleu Embrace Hybrid Firm Mattress
4.7 out of 5 stars
stars56 ratings56 reviews
  1. 5 stars88% (49)
  2. 4 stars4% (2)
  3. 3 stars4% (2)
  4. 2 stars2% (1)
  5. 1 star4% (2)
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Showing 1-10 of 56 reviews
May 18, 2025
Leo
5 out of 5 stars review

Excellent Matresses and great company service.

9 years ago we bought 6 Serta mattresses from SamsClub when we entered our new house. after 9 years they are all still in good shape beside one that sunk in one area. We called the company and they stood behind their warranty and replaced it with a new one. This is a company that stands behind their products. We will buy our future mattresses from them. Thank you for a great service.

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Apr 23, 2026
Myrline B
5 out of 5 stars review

I like this offer

I like the service we give . Sam’s is the Store we purchase

Review from Serta
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Mar 18, 2026
Maria M
5 out of 5 stars review

Comfortable

Mattress is super comfy

Review from Serta
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Feb 3, 2024
beccaboo143_6884
5 out of 5 stars review

Great for back pain

[This review was collected as part of a promotion.] I cannot praise this mattress enough! I have scoliosis and with that comes constant back pain. The soft pillow top I had before did absolutely nothing to help with my back pain. After 3 nights of sleeping on my Serta my back pain has lessened and my sleep has improved. I never realized how much my sleep was impacted until I got a better mattress. I can not recommend it enough!!

Review from influenster.com
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Feb 3, 2024
crago13
5 out of 5 stars review

Awesome Mattress

[This review was collected as part of a promotion.] I love the hybrid firm. I was a little hesitant because I have always had a soft/medium mattress. This new one doesn’t sink in and is great for those with bad backs. It’s super comfortable and durable. I would recommend this brand to anyone and the company is very flexible with delivery. My cat loves it too!😉

Review from influenster.com
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Feb 23, 2024
carolb80b0
5 out of 5 stars review

Love this comfortable hybrid mattress!

[This review was collected as part of a promotion.] I wasn’t sure what to expect from a hybrid mattress because I’ve never tried one before but I was pleasantly surprised. The coils provide more support and durability while the top layer feels like memory foam, providing comfort. I wanted to test it out a month before reviewing and I’m happy to say that I’m very pleased with the mattress and would highly recommend it.

Review from influenster.com
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May 13, 2026
Rebecca R
3 out of 5 stars review

Not what I expected

This isn't as I thought it would be.

Review from Serta
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Nov 20, 2024
Mitch Is A Patriot
2 out of 5 stars review

Ok At First

I bought this FIRM mattress Aug.01,2024 and it was awesome!, but then (always a but) after a few months it started to sag in the middle, turning it didn't help. So will be returning it within the 120 night return window and try Serta Hello Dreams instead.

Helpful?6G1SBXZO7CEB13697466119
reply from Serta Team

Hi there, we are sorry to hear about the issues affecting your mattress. We recommend ensuring that the mattress is currently on a bed frame/foundation that is properly supporting the mattress. If the frame fits within our warranty expectations then we recommend reaching out to Sam's Club directly to open up a warranty claim. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948, they should also be able to assist with return information if you still wish to go that route and return the mattress. We hope this helps!

Nov 21, 2025
Amber
1 out of 5 stars review

I had high hopes because we love Serta

I had high hopes because we love Serta and it had good reviews but I cannot recommend this mattress. My back hurts so much after sleeping on this mattress. I wish I splurged and put the money towards an iComfort like we have in our other room. I thought I would be able to save some money and have less quality/comfort but all it has left me with is back pain. Deeply regret my decision. It is way too firm. I am not sure where the hybrid comes into play because I can’t feel the foam part at all. It’s the firmest bed I’ve ever slept on. It’s like a rock.

Helpful?6G1SBXZO7CEB13697466119
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948. We hope this helps!

Nov 16, 2024
BoPeep
1 out of 5 stars review

Very Disappointed

Initially a very comfortable mattress but after only 3 months this mattress has a noticeable lumpy hole in the center! User is 130 lb woman.

Helpful?6G1SBXZO7CEB13697466119
reply from Serta Team

Hi BoPeep, thank you so much for taking the time to review your mattress, we're sorry to hear that your Serta Bleu Embrace mattress is breaking down. Our mattresses are backed with a 10-year limited warranty and Sam’s Club can walk you through a claim or offer help through their 100% Member Satisfaction guarantee. So for additional assistance please reach out to the Sam’s Club member phone number at 888-802-2948 so they can guide you from there. We hope that this leads to a swift resolution, but please let us know if we can assist moving forward!