It means a lot to us that you took the time to share your thoughts with the rest of our community and us. It helps us continue to improve and provide the best possible service to customers like you. This will be considered for our continuous improvement. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly

Thank you for reaching out and letting us know about this. We would be delighted to investigate this matter on a platform that allows us to have a back-and-forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport including your product's model number and your contact information, or you can reach us at our customer service line at (800) 243-0000. We’ll be waiting for you. ^Danee

Thank you for bringing this to our attention, and we are sorry to hear that you weren't provided an owner's manual for your LG Smart TV! Your review matters to us, and we genuinely value your input. It does not go unnoticed. Check out our LG Support page, where you can see the owner's manual: https://www.lg.com/us/support/product/lg-65UQ8000AUB.AUS. If you could reach out to our LG Social Support team on Facebook or Twitter at @LGUSSupport, we can look into finding a solution on how to use your remote! We are here to help you! ~Rita