We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly

We appreciate the time you took out of your day to write us this feedback about LG 55 Inch Class UQ8000 AUB series LED 4K UHD Smart webOS 22 w/ ThinQ AI TV, model # 55UQ8000AUB, and it's remote control. Your feedback of how to improve customer experience is very helpful, this will be considered for our continuous improvement. We will surely pass your feedback to the rest of our team. If you need further assistance, please send us a private message n Facebook or Twitter using @LGUSSupport and we would be pleased to help you. ^Winie