Hey there, Rosa. Thank you for taking your time for leaving us a review about this LG 65 Inch Class UQ8000 AUB series LED 4K 65UQ8000AUB. As well, we appreciate the time you took for explaining your main concern which was that the commercials sound to loud on the TV. We suggest that you modify the sound settings on your TV through this link (https://bit.ly/3FBJD7j) which will take you to a Youtube Video. Should you have any further questions or concerns, feel free to reach out to us at anytime through a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ~Anthony

Hi, thanks for your review for your LED 4K UHD Smart TV. We appreciate you pointing out the vivid picture made possible by our Ultra High Definition technology. Enjoy the movie watching! Should you need support, please don't hesitate to contact us: https://www.lg.com/us/support/contact. ^Chris

Thank you so much for taking the time to leave us a 5-star review. It's our pleasure to provide the best possible service to our customers, and we're glad this commitment was reflected in your experience using the LG 86 Inch Class UQ8000 AUB series LED 4K UHD Smart TV (86UQ8000AUB). We can't wait to welcome you back for your next LG product review! -Cazz

Hi, thanks you for your review mentioning the quality and value present your LG 50 Inch Class LED 4K UHD TV. We're glad to hear you love the picture, quality, and features your TV has to offer you! We'll take your feedback into account regarding the remote as we create future generation models. Should you have any questions regarding it, don't hesitate to contact us. You can contact us via chat or phone support. Information for these support options can be found here: https://www.lg.com/us/support/contact. We'd be happy to answer any questions you may have regarding your remote. ^Chris