Hey there, Rosa. Thank you for taking your time for leaving us a review about this LG 65 Inch Class UQ8000 AUB series LED 4K 65UQ8000AUB. As well, we appreciate the time you took for explaining your main concern which was that the commercials sound to loud on the TV. We suggest that you modify the sound settings on your TV through this link (https://bit.ly/3FBJD7j) which will take you to a Youtube Video. Should you have any further questions or concerns, feel free to reach out to us at anytime through a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ~Anthony

We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG TV. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki

Hi there. We’re really grateful and appreciate you taking the time to share your rating with us. Furthermore, we are excited to hear that you are enjoying your LG TV. We do all we can to provide our customers with the best service. We work continuously to improve the quality of our products and services that drive customer satisfaction. Should you need any assistance with your LG TV, please send us a private message on Facebook or Twitter at @LGUSSupport or reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.