We are sorry that the Scotts Turf Builder Weed & Feed3 did not control the weeds as expected and the problems you experienced with your lawn following application. This product has proven to be a good product and has been thoroughly tested on the grass varieties listed on the label when applied according to label directions.We hope this hasn't caused you to lose complete faith in our products. Occasionally, even when products are used correctly, weeds fail to die and we simply can't identify why. We do hope you'll try using one of our weed controls again. We want you to be confident in our products. For this reason, we offer a product guarantee to our consumers. At your earliest convenience, please contact us to see what can be done. You may visit our contact page by clicking on the following link http://tinyurl.com/mds8zo5.

We're sorry to read about your disappointment with Turf Builder Weed & Feed5 and appreciate your feedback.Should you find lumps in the product we recommend dropping it on the ground a few times to break them up. If the lumps are not easily broken we do not recommend applying the product. Lumpy product can cause the spreader to jam and not work properly.We want you to be confident in our products. For this reason, we offer a product guarantee. If for any reason you, the consumer, are not satisfied with the results after using this product, you are entitled to get your money back. Limitations apply. At your earliest convenience, please reach out to us at 888-270-3714 if we can further assist.