Hello Teri Ward, Thank you for sharing your experiences with the HW-B63C Soundbar. I am sorry to see that you are having issues with your soundbar and TV staying connected. Depending on how you have the soundbar connected, we do recommend using HDMI as this will give you the best audio and user experience available to this soundbar. So that we can better assist you, please reach out to Samsung Support via:1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.~Samsung Solutions

Hi Kw, Thank you for sharing your experiences regarding the HW-B63C. Your feedback about the surround sound is very important to us. To be able to achieve a full surround sound experience with this soundbar, you will need to purchase and pair the SWA-9200S Wireless Rear Speaker Kit. If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:• LiveChat with an agent• Manuals, Software, & Warranty Info~ Samsung Solutions

Hello Shandra,Thank you for your review of the Samsung HW-B63C Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.~ Samsung Solutions