Hello Juan,Thank you for taking a moment to review the Samsung HW-B63C soundbar.Here are some tips to optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.~ Samsung Solutions

Hello Teri Ward, Thank you for sharing your experiences with the HW-B63C Soundbar. I am sorry to see that you are having issues with your soundbar and TV staying connected. Depending on how you have the soundbar connected, we do recommend using HDMI as this will give you the best audio and user experience available to this soundbar. So that we can better assist you, please reach out to Samsung Support via:1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.~Samsung Solutions

Hello mico, Thank you for purchasing the HW-B63C Soundbar and taking the time to share your experiences with us. To bring out the dialogue more, press the CH LEVEL button on your soundbar remote until you see CENTER come across the LED display. You will then use the UP/DOWN buttons on the soundbar remote adjusting between -6 to +6. Try the SOUND MODE button on your remote to select the different sound modes. Adaptive Mode analyzes the content in real time and automatically provides an optimal sound field based on the content.I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.~ Samsung Solutions

Hello Shandra,Thank you for your review of the Samsung HW-B63C Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.~ Samsung Solutions