Hello Dan32,Thank you for your review of the Samsung HW-B63C Soundbar and for sharing your experiences with the issues that have caused you to consider returning your soundbar. Your experience is very important to us and will be shared with our product team.If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and work toward a solution.You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.We hope to hear from you soon.~Samsung Solutions

Hello,Thank you for purchasing the HW-B63C Samsung Soundbar. We appreciate you giving us a chance to make things right. Thank you for your patience in having to deal with the inconvenience of waiting for your soundbar to come back from Samsung. Once you receive your soundbar replacement please contact us if you have any comments, concerns or need assistance with adjusting any settings. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.~Samsung Solutions

Hello JR,Thank you for taking the time to leave a review on the new HW-B63C Soundbar. Your thoughts about the design of the subwoofer will be shared with our product teams. When you press the SOUND CONTROL button, you can change the audio function between: Night Mode or Voice Enchance Mode.If you are ever watching something at night and don't want to disturb anyone else in the house, try Night Mode. This mode is optimized for night-time viewing, the volume is lower but the dialogue is still clear.Voice Enchance Mode makes it easier to hear the dialogue while watching your favorite content. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.~Samsung Solutions

Hello Juan,Thank you for taking a moment to review the Samsung HW-B63C soundbar.Here are some tips to optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.~ Samsung Solutions