Hello, Thank you for sharing your thoughts with us in a review of the HW-B63C Soundbar. Below are the steps in which you need to follow to properly connect your soundbar to your TV using Bluetooth. If you have your Headphones paired to your TV, you might need to unpair them first. 1. Press the PAIR button on the remote control to enter the “BT PAIRING” mode. (OR) a. Press the (Source) button on the top panel and then select “BT”. “BT” changes to “BT PAIRING” in a few seconds automatically or changes to “BT READY” if there is a connect record (if you have paired the soundbar to the same device previously). b. When “BT READY” appears, press and hold the (Source) button on the top panel of the Soundbar for more than 5 seconds to display “BT PAIRING”. 2. Select Bluetooth mode on the TV. (For more information, see the TV’s manual.) 3. Select “[AV] Soundbar B6-Series” from the list on TV’s screen. An available Soundbar is indicated with “Needs pairing” or “Paired” on the TV’s Bluetooth device list. To connect the TV to the Soundbar, select the message, and then establish a connection. • When the TV is connected, [TV Name] → “BT” appears on the Soundbar’s front display. 4. You can now hear TV sound from the Soundbar. If the device fails to connect • If a previously connected Soundbar listing (e.g. “[AV] Soundbar B6-Series”) appears in the list, delete it. • Then repeat steps 1 through 3. If you're wanting to return this item, please contact the retailer where you originally purchased this soundbar. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals & Software 3) Warranty Info 4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 5) Contact Us ~ Samsung Solutions

Hello Christi,I’m sorry for the difficulties with your HW-B63C soundbars setup. We understand your frustrations and are here to help.If you ever need assistance with your soundbar, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.~ Samsung Solutions