Dear Leticia,<br /><br />Thank you for bringing this matter to our attention, and we sincerely apologize for what happened. This is not the level of quality or service we aim to provide, and we understand how frustrating this must have been.<br /><br />We’d like to make this right for you. Please reach out to our customer service team at 866-225-9723, available every day from 9 am to 5 pm EST, so we can assist you further with resolving this issue.<br /><br />Your feedback is invaluable, and we appreciate the opportunity to improve your experience.<br /><br />Best Regards, <br />Customer Service Team at Shop Joe

Dear Gwen,<br /><br />Thank you for your feedback. We’re sorry to hear that the size and power of the unit didn’t meet your expectations. While this model is designed for efficiency in lighter snowfall, we understand that deeper snow may require a more powerful option. If you have any concerns or need assistance in finding a product better suited to your needs, please don’t hesitate to reach out to us at 866-225-9723. We appreciate your input and hope to better serve you in the future!<br /><br />Best Regards, <br />Customer Service Team at Shop Joe