Hello Terri, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire 6.5 Cu. ft. Upright Freezer, Platinum Silver. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2@curtiscs.com or call 1-800-968-9853.

Hello Sandra, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire 6.5 Cu. ft. Upright Freezer, Platinum Silver. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2&#64;curtiscs.com or call 1-800-968-9853. <br />To assist with opening the freezer door, adjust the front legs so the front of the freezer is slightly higher than the rear. <br />Place heavier items on the bottom shelves so the freezer is not top heavy.

Hi Tsianina, we are happy to hear you are pleased with your Frigidaire 6.5 Cu. ft. Upright Freezer, Platinum Silver.

Hello Scott, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire 6.5 Cu. ft. Upright Freezer, Platinum Silver. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2&#64;curtiscs.com or call 1-800-968-9853.

Hello Laverne, we are happy to hear you are pleased with your Frigidaire 6.5 Cu. ft. Upright Freezer, Platinum Silver.

Hello Emberday, we are glad to hear you are finding your Frigidaire 6.5 Cu. ft. Upright Freezer, Platinum Silver useful.

Hi JoAnn, we are glad to hear you are finding your Frigidaire 6.5 Cu. ft. Upright Freezer, Platinum Silver useful.

Hello MICHAEL, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire 6.5 Cu. ft. Upright Freezer, Platinum Silver. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2&#64;curtiscs.com or call 1-800-968-9853.

Hi BrendaC, we are glad to hear you are enjoying your Frigidaire 6.5 Cu. ft. Upright Freezer, Platinum Silver.

We’re so sorry to hear about the trouble you’ve had with your freezer, especially the loss of food and the inconvenience of having to return it. We understand how frustrating it must be to deal with a malfunctioning appliance, especially when it’s unexpected and results in wasted time and money. We appreciate you taking the time to share your experience and hope you’re able to find a solution quickly.<br /><br />If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick