Hello anonymous, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire 6.5 Cu. ft. Upright Freezer, Platinum Silver. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. <br />The refrigeration system in your freezer uses the exterior of the cabinet to release heat removed from the interior of the freezer.<br />To reduce ambient noise make certain the freezer is located on a firm level surface.

Hello Kristin, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire 6.5 Cu. ft. Upright Freezer, Platinum Silver. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2&#64;curtiscs.com or call 1-800-968-9853.

Thank you so much for your amazing feedback! We&#39;re thrilled to hear how much you&#39;re loving your Frigidaire upright freezer. It’s wonderful to know that the design, especially the shelf-integrated cooling and easy access, has made such a big difference for you. The air-sealing feature and convenient layout really do make storing and finding food so much easier. We truly appreciate your recommendation and are so glad this has been such a satisfying purchase for you! If you will need assistance in the future, feel free to contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we&#39;ll be happy to assist. - Jessica

Hello Owen, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire 6.5 Cu. ft. Upright Freezer, Platinum Silver. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. <br />The capacity of the freezer is measured as the size of the interior cabinet with no shelves installed.<br />The shelves are standard design wired shelves with gaps to allow proper cooling.

Hello WalmartCustomer, we are glad to hear you are enjoying your Frigidaire 6.5 Cu. ft. Upright Freezer, Platinum Silver.

Hello LoveToReadHappyMom, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire 6.5 Cu. ft. Upright Freezer, Platinum Silver. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations.<br />Here&#39;s a tutorial to help you diagnose and resolve your issue:<br />How to Reduce &amp; Resolve Frost Buildup in Upright Freezers, Refrigerator and Freezer Compartments of Refrigerators.<br />Frost occurs when moisture in ambient air touches the cold evaporator coils, metal shelves and interior sides of a freezer or refrigerator.<br />Steps you can take to reduce frost build up:<br />Move your hand around the outside of the freezer/refrigerator door. If you feel cold air, then the door is not sealing adequately. <br />You can adjust the door by loosening the top hinge to reposition/adjust the freezer door to create a tight seal.<br />Adjust the front levelling feet of your unit such that the front of the unit is slightly higher than the rear. Gravity will assist the door to close with a proper seal.<br />TIP: Close the door on a dollar bill (or similar). The dollar bill should not easily pull out - there should be some resistance. Perform the “Dollar Bill Test” on the top, sides, bottom of your freezer door, and adjust accordingly.<br />Do not over fill your freezer to prevent food items from shifting and preventing the freezer door from closing properly.<br />Place only cool or cold food items in your refrigerator or freezer. Hot foods introduce humidity into the food storage compartment, which contributes to frost build up. Allow hot foods to cool before placing them in the refrigerator or freezer.<br />Wrap foods tightly with plastic wrap. Butcher paper is not an adequate wrapping material. Glass container lids typically do not provide a proper seal.<br />Dry the exterior of food before storing. By the time you reach home after purchasing frozen foods, the food items may have defrosted a bit and moisture may have already developed on packaging. <br />Reduce the amount of time the door remains open. Labelling and organizing your foods so you can easily identify them will help shorten the number and duration of freezer trips. <br />Set the freezer temperature so the freezers interior compartment stays around 0F (-18C), as higher and lower temperature settings contribute to frost build up.<br />Door Seal Care:<br />Keep the door seal clean. You can clean your door seal with a solution of one tsp of baking soda to a quart of lukewarm water. Pour the solution onto a clean sponge, and wipe it over the seal. Sponge off the solution with clear water and dry the seal with a clean cloth before closing the freezer door.<br />Keep the door seal flexible by lubricating it with some petroleum jelly (e.g. Vaseline). Wipe it on and wipe it off with a clean dry cloth.

Hello duyen, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire 6.5 Cu. ft. Upright Freezer, Platinum Silver. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. <br />The refrigeration system uses the exterior cabinet as a heat sink to dissipate heat removed from the interior of the freezer. It is normal for the sides of the freezer to get warm.

Hello Eddie, we are happy to hear you are pleased with your Frigidaire 6.5 Cu. ft. Upright Freezer, Platinum Silver.

Hello WalmartCustomer, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire 6.5 Cu. ft. Upright Freezer, Platinum Silver. <br />Some versions of this model of freezer have the temperature control at the top rear of the freezer.

Hi Lucia, we are glad to hear you are enjoying your Frigidaire 6.5 Cu. ft. Upright Freezer, Platinum Silver.