Hi Debbie, Waiting all night only to find damp clothes would leave anyone upset, and, understandably, you’re feeling this way. Let us help. I have shared a Samsung link below that can help with your experience with the dryer. The link has four scenarios; select which is closest to your scenario. Each scenario has hyperlinks too, which can be visited for additional help. The third scenario will have an embedded video that can be viewed in its entirety. Clothes are not dry after using Samsung dryer: https://www.samsung.com/us/support/troubleshoot/TSG10001001/ Should you need more assistance with your dryer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150531108 to help our team pull up your information. Leo

Hi MikeM, I can't imagine the inconvenience this has caused you. We are here to help. Here is a link to help you with the dryer. Please follow the steps and click the hyperlinks for further assistance. Clothes are not dry after using Samsung dryer. https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-takes-too-long Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147567784 to help our team pull up your information. Have a great day. ^Aloe