Hi Debbie, Waiting all night only to find damp clothes would leave anyone upset, and, understandably, you’re feeling this way. Let us help. I have shared a Samsung link below that can help with your experience with the dryer. The link has four scenarios; select which is closest to your scenario. Each scenario has hyperlinks too, which can be visited for additional help. The third scenario will have an embedded video that can be viewed in its entirety. Clothes are not dry after using Samsung dryer: https://www.samsung.com/us/support/troubleshoot/TSG10001001/ Should you need more assistance with your dryer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150531108 to help our team pull up your information. Leo

Greetings, We understand your disappointment with not having the best experience with your dryer. Let us help. Here is a link to the user manual; kindly go to page 49 for troubleshooting steps for your dryer that displays the error code. User manual. https://downloadcenter.samsung.com/content/UM/202312/20231228083929603/OID64646_IB_DV3500C_EN_231222.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1150604434) to help our team pull up your information when you message us. Thank you. -Ricardo

Cody, we understand the importance of having a working dryer in your home. Let's get this taken care of. A thermal fuse will blow mainly because of a blocked exhaust vent that prevents hot air from being distributed out of the dryer, causing it to overheat. Follow this guide to help you rectify your concern with your dryer. For reference, please turn to pages 18-19 of the dryer's user manual to confirm if you met the ducting and exhausting requirements for your dryer; pages 30-32 on how to run a vent blockage test, installation check codes, and exhaust dusting guide: https://downloadcenter.samsung.com/content/UM/202312/20231228083929603/OID64646_IB_DV3500C_EN_231222.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147002282, to help our team pull up your information when you message us. Have a great day. -John