Customer reviews for LG 5.5 Cu. Ft Top Load Washer

Customer reviews for LG 5.5 Cu. Ft Top Load Washer - Mega Capacity for

LG 5.5 Cu. Ft Top Load Washer - Mega Capacity

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4.3 out of 5 stars

stars819 ratings819 reviews

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Showing 641-650 of 819 reviews

Mar 16, 2024

DisappointedDave

1 out of 5 stars review

Doesn't clean clothes

[This review was collected as part of a promotion.] So excited to get this washer installed, my last washer and dryer were LG and had bulletproof reliability. I had read reviews about Lg washers and most were negative. Most negative reviews stemmed from clothes coming out of the wash dirty, I just assumed they were doing something wrong. Nope, legitimately the washer does not clean the clothes, they come out soiled. I thought I was avoiding this problem by buying a machine with an agitator, but sadly there is not a setting that gets the clothes clean. Very disappointed.

Review from lg.com

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reply from LG Digital Care Team

Hey there! We'll be the first to say we love the way a fresh load of laundry smells! Which is why we're going to see how we can get this resolved for you. Check out these steps on how to ensure your clothes are coming out fresh: http://spr.ly/6427wtuQc. Let us know how it goes by sending us a private message on social media @LGUSSupport. We'll be more than happy to help! ^Gaby

Mar 19, 2024

mary 46

5 out of 5 stars review

Verified Purchase

lots of good features

[This review was collected as part of a promotion.] so glad I listened to my husband and got theLG washer

Review from lg.com

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Jan 20, 2023

Margaret Fisher

1 out of 5 stars review

Verified Purchase

Horrible

Bought this had them take it out in 2 days. Thing never moved enough to wash a face cloth, so disappointed.

Review from lg.com

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reply from Social Media

Thank you for sharing your concern. We would like to assist you with your LG washer. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist. Thank you. ^Jolly

May 8, 2023

Brian G567

1 out of 5 stars review

Verified Purchase

Junk

[This review was collected as part of a promotion.] Lasted 10 days I wouldn't recommend !!!!!!!!!!!!!!!

Review from lg.com

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reply from LG Social Media

We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you. ^James.

Jan 18, 2025

Bruce Bry

2 out of 5 stars review

Ok but major issue

Had for 2 years and replaced the drain pump 2 times. No filter in pump to keep foriegn objects from getting in. Design flaw.

Review from lg.com

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reply from LG

Hi, Bruce. Thank you for taking the time to share your experience. We're sorry to hear about the repeated issues with the drain pump on your LG WT7400CW. Your feedback is important, and we'll use it to improve our products. -Shae

Dec 27, 2023

bodincoeast

5 out of 5 stars review

Verified Purchase

Good Washer

Replaced an older front loader with this toploader. I really like the features. The machine is quiet and water efficient.

Review from lg.com

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Sep 8, 2024

Poor product 222

1 out of 5 stars review

Poor Product

LG top load washer has had a major mechanical issue - clutch motor needs to be replaced, have had less than a year. Poor satisfaction with getting it repaired after it being down for a month.

Review from lg.com

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reply from LG Digital Care Team

Hey there! We appreciate you letting us know about replacing the motor for your LG top-load washer. We want you to be able to use your unit for many years so you can have an easy laundry day. We'll be sure to relay your feedback to the proper teams so we can continue to improve and reach that goal. We would love to have a follow-up after the new motor is installed to ensure that everything works at 100%. Please reach out to us on social media at @LGUSSupport, and we'll be ready to help! *Josh

Sep 21, 2024

Peggy s

1 out of 5 stars review

Terrible service

[This review was collected as part of a promotion.] If I could give zero I would!! Tub has rust stains in it and they said just scrip it out! I said give me a new TUB in washer!!!!

Review from lg.com

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reply from LG Social

Hey Peggy! Thank you for sharing your experience regarding your LG washer with us. We understand the importance of your washer being in pristine condition, and we are wholeheartedly committed to delivering products that stand the test of time as we aim to make your daily duties a bit easier. After the wash cycle is complete, we advise leaving the washer door open and wiping away visible water from the drum, gasket, and door. We recommend checking out this helpful guide on maintenance tips to help prevent this in the future here: https://shorturl.at/CgOKD. If you have any questions about specifics or warranty inquiries, please don't hesitate to contact us on social media @LGUSSupport. We're happy to assist you! ^Joslyn

Sep 11, 2024

remove mold

3 out of 5 stars review

Molding issues and no one can fix it.

[This review was collected as part of a promotion.] I love the size of my washing machine, the probelm is that the machines releases the black moldy look stuff that gets on my clothes. and no one can fix it. I dont know what to do.

Review from lg.com

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reply from LG Digital Care Team

Hey there! We're glad you've enjoyed the spacious tub of your LG washer, and we want to ensure you continue getting the most from it. If you notice any foreign debris on your clothing, we recommend cleaning the tub of your washer by following these steps: https://shorturl.at/s2pjU. Let us know if you need any additional assistance via social @LGUSSupport! *Jae

Dec 5, 2024

Bdonaho

5 out of 5 stars review

Heavy duty cleaning

[This review was collected as part of a promotion.] Amazing! Cleaned and worked well. Our first one we purchased in 2012. Lasted for twelve years. Very pkeases with the durability.

Review from lg.com

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