Thank you for sharing your open feedback regarding your LG.... and your experience using it. We greatly appreciate your time, as it helps us to deliver a effective outcome to issues or concerns and ultimately make life more convenient for our customers. Going forward we can be reached via private message/direct message using the platforms Facebook or Twitter please use the handle @LGUSSupport or by calling customer service at (800)243-000. We're eager to help feel free to reach out anytime. Thank you .~Tanisha

Thank you for your review for your 5.5 cu.ft. Mega Capacity Smart wi-fi Enabled Top Load Washer. We're glad this washer has met your expectations! Enjoy the ample space and the TurboWash3D™ Technology which provides for a powerful and complete clean in less time. Don't forget to perform the tub clean cycle as often as recommended by your owner's manual. Should you need support, don't hesitate to contact us! We're available on social media for your convenience. Our Facebook handle is @LGUSA and our Twitter handle is @LGUSSupport. Feel free to send us a private message on Facebook or a direct message on Twitter. We'd be happy to assist! ^Chris

We’re happy to know that you had a 5-star experience with your LG 5.5 cu.ft. Mega Capacity Smart wi-fi Enabled Top Load Washer with TurboWash3D™ Technology. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. Thanks for choosing LG for your laundry needs. If you have questions or concerns in tyhe future, please reach out to our support team via private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000. Please be sure to provide your contact information along with your model and serial numbers. We will be happy to assist you. ^Danee

We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.