By far the absolute worst customer service experience that I've ever had. I ordered a Lux Estate PT Firm, based upon other reviews and the Stearns & Foster telephone sales reps recommendation. Everyone was saying that "even though it's designated "Firm-It's more like a medium". Well that couldn't be further from the truth. It is as hard as a rock. I've been trying to initiate a return/exchange for almost a month, and have gotten nothing but grief. The returns dept tells you one thing, the sales dept tells you another. I've after dozens of calls, and at least 12 hrs total spent communicating with reps from both departments. I still have not gotten any resolution. Meanwhile, my back is broken from sleeping on this slab of rock they call a bed. I couldn't be more miserable. NEVER AGAIN! Next step will be to call Wells Fargo and dispute the transaction.

[This review was collected as part of a promotion.] I had a massage every other week for my left hip. I do stretches. I walk. I had pain in my left hip on my previous mattress. This mattress has totally removed the pain in my left hip. I did not expect it to improve my night's sleep as much as it has.

[This review was collected as part of a promotion.] Ordered this product and the adjustable base on May 29, 2023. It was to be delivered on June 20, 2023. HOWEVER, only the base was delivered. Somehow, somewhere the mattress went missing. It took one week to "track" the mattress before an order for another mattress was placed. FINALLY, the mattress was delivered on July 27, 2023. I had a S&F mattress before and loved it. Which is why I ordered another one. I would NOT recommend ordering any product from the S&F website. Customer service was non-existent.

[This review was collected as part of a promotion.] We had a 20yr old pillow top that we could flip and were very hesitant to jump into the new mattress market. Very worried about too much foam and heat. We did a lot of investigating and felt that Stearns & Foster had a product we could embrace. It has only been a week but the change over has been very flawless. We are both very comfortable and can tell the quality of the mattress is high end. Hopeful we will continue to be happy for many years.

[This review was collected as part of a promotion.] I'm a light sleeper and my husband tosses and turns, so with our prior mattress it was rough getting a good night sleep. We are so happy with the new split king lux estate adjustable mattress. It's soft but firm, and we love that we can put our head or feet up independently. Neither of us wakes up with back pain like we used to and most of all, my husband can move all he wants and it doesn't interrupt my sleep. The only thing I don't love about it is sometimes after adjusting each mattress, you have to push it back over a little to the center to push them together. I wish the mattress had a backing similar to a rug for no slipping against the frame so this doesn't happen. Even with that, still great purchase and experience for us! Easy to order online and the delivery guys were great.

[This review was collected as part of a promotion.] It is a very comfortable mattress. It remains stable while my wife is tossing and turning on her side of the bed. No bounce. It is very well made. The only downside is because of the materials and construction of the mattress, it is heavy. This is a minimal tradeoff for the quality of the mattress.

[This review was collected as part of a promotion.] My last mattress was less than four years old and an expensive and highly recognized brand with great reviews, but it didn't come anywhere close to my Stearns and Foster. My nagging morning backache went away with my new mattress and I have truly rested so much better immediately after I got my Stearns and Foster.

[This review was collected as part of a promotion.] Bought this Lux Estate Pillow Top Medium mattress to replace a five-year-old Mail order foam mattress. We are very happy we did. Absolutely beautiful mattress and looked very well made. So nice looking hated to cover it with sheets. After one week we find it very very comfortable and are sleeping better on it than the old foam mattress. Seems much more comfortable and body shaping than the old mattress and sleeps cooler at night also. A very pleasant sleeping experience so far. Worth the money to get a superior mattress. Would recommend this mattress to anyone looking for quality. John L.

[This review was collected as part of a promotion.] This is our second Stearns and Foster mattress and we are not disappointed! We have nicknamed the mattress "Cloud Bed". It is very supportive and comfortable. This is our favorite mattress. We are 70 & it supports our back, hips, and knees very well & comfortably.

[This review was collected as part of a promotion.] Amazing mattress. Thought the Soft Pillow Top would be too soft, but No. From the very first night, we have slept extremely comfortable and restful throughout the night, unlike our old mattress. We are so very satisfied with our purchase. With the many choices Sterns & Foster offers you can't go wrong. I thank S&F for a great nights sleep.