Customer reviews for Kleenex White 2-Ply Facial Tissue, Cubed Box (95 tissues/box, 6 boxes) forMember photos









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Worst Marketing Mistake Since the "New" Coke
I've been buying Kleenex for over 45 years, and I can't believe that Kleenex would change the formulation of the classic tissue. I don't know if it's bottom line greed or just plain poor judgement, but this is perhaps the worst mis-step by a major company in the 21st century. Simply put, the new Kleenex stinks. With the so called sneeze shield and other changes, I might as well be blowing my nose into saran wrap. Less tissues for the price and now you can't even blow your nose or clean your glasses with that useless piece of white material that comes out of their box. If they don't bring back the old formulation, it's curtains for this brand of tissue. What a shame.
Bad quality
I have used Kleenex for many years with no problems until the last several months. The quality is going down very fast. Now, it seems like every time a tissue is pulled from the box, the lint and larger particles make a terrible mess around the box and on the floor. I usually buy several packages of three boxes at a time. I just purchased 5 packages (15 boxes) and when they are used up (if I can stand the mess), I might try one more box to check quality. If not improved, Kleenex is DONE in my home.
Hello, Donna. We are sorry to hear about your recent experience with our Kleenex Everyday tissues. We strive in making our products of the best possible quality and it sounds like this was not the case. We would like to hear more about your experience and speak with you directly. Please contact our team here: http://bit.ly/L5RuXa. Thank you!
Upset Long Time Customer
I have been using Kleenex for decades and have experienced the reduction of quality, thickness, strength, size of tissue and count per box for years but never submitted a review. Until now. In addition to those complaints listed above, the new patterns and colors of the boxes are nothing short of ugly. Did the "designers" speak to anyone over the age of 18? I am an ADULT. No one I know, younger or mature, has their homes decorated in a style which the new designs would compliment. Save the special patterns and colors for the kids and holiday boxes and leave the rest of your product packaging for us grown-ups - you know, the ones with the money to buy K-C products. I've been a customer long enough to know how often the box designs change and these gross things are going to be around for quite a while, during which time I will be purchasing another brand of tissues.
Thank you for leaving us a review. Also, thank you for being a loyal fan over the years. Kleenex Tissue designs do change from time to time and we always encourage you to frequently check out the Kleenex Brand website to see our updated box designs. We appreciate your feedback and we will pass it on to our Kleenex Tissue team. Have a great day.
Horrible Chemical Smell
Over the last few months it's hit or miss on whether or not the Kleenex box I buy will have a horribly strong chemical smell. I've tried buying them at different locations and it hasn't helped. The smell is overpowering. I've probably thrown away eight boxes to the three I've managed to keep.
Yikes - that's certainly unexpected, McKay! We take a lot of measures to ensure this sort of thing doesn't happen, however sometimes smells can be absorbed during shipment and storage. It's important to us to provide you with the perfect product, so extensive measures are taken at our manufacturing facilities and those who ship, store, and sell our products - We're glad you brought this to our attention. Please give us a call at 1-800-553-3639 (Monday through Friday 7:30 a.m. – 7:00 p.m. CT), so we can learn more and help you further.
FRUSTRATED - Quality decrease
Have used "Kleenex" brand my entire life - pay extra for presumed better quality - however as of recent experience - quantity in box has decreased, but prices stay same or increase - OK, Inflation . . . - quality - LOTS of paper dust, thinner tissues, may even be smaller - cannot verify this - QUALITY CONTROL - the boxes we have recently purchased seem to not be "cut" properly. When trying to pull out a tissue, they are wadded up and sticking together in one spot - when you carefully pull out a whole wad of tissues you discover that the edges have not really been cut through - holding them together rather than coming out individually and making a real mess. I will take the time to TRY to finesse a tissue of the box. My husband just gets frustrated and pulls them all out stuck together! - agree with other comments about the new box design - really hideous colors and designs (I realize you change packaging designs, but been this way for at least 6 months) - do not like or want tissues with added lotions, etc. just want GOOD old style Kleenex. They used to come out of the box one at a time, did not have clouds of paper dust come out of the box with each pull, held together when used and much nicer box designs - important since we usually have a box in almost every room of the house - living room, office, bedroom, bathroom, etc. - product quality is no longer there. Sad, more than SIX DECADES long time user . . .
We're so sad to learn about your recent experience! We haven't made any recent changes to our Kleenex Trusted Care tissues, so what you've described is most unusual. Each tissue should be coming out of the box one at a time, and while lint is common where our paper is made, excessive 'paper dust' is not. Quality is very important to us, and what you've described is definitely not something we're used to hearing. So we can understand what's happening to you, we ask that you reach out to us online at: https://www.kleenex.com/en-us/contact-us or by phone at: 800-553-3639 (Monday through Friday, 7:30am - 7pm CT). In the meantime, we wanted to let you know that our Kleenex Trusted Care tissues should not contain any lotion. We also offer a variety of box designs for you to choose from. To learn more about our tissue lineup, visit us at: https://www.kleenex.com/en-us/products. We appreciate your long-time loyalty to the Kleenex brand! Thanks!
Box colors are too bright and tacky
I love kleenex tissues and have bought them for years -- always opting for the gray-, tan-, and brown toned-boxes. Suddenly, over the past couple of months, these colors have disappeared. I cannot have brightly colored tissue boxes sitting around my home. They just don't fit in. I have completely stopped buying Kleenex and now use box covers with generic brands. What kind of crazy change is this????
Thank you for sharing your review with us, Jean. To stay up to date with current trends, we'll occasionally update the designs on our boxes. Our intent is to provide new, uplifting, and comforting graphics, designed to encourage you to share Kleenex care with those around you, while still providing the same dependable quality tissue you have grown to love. Your opinion is truly valuable to us, and we'll certainly pass along your comments to the rest of our Kleenex brand team. We'd also love the opportunity to discuss our new designs with you. If you haven't already, feel free to contact our Consumer Care team at https://www.kleenex.com/en-us/contact-us or by phone at 1-877-904-8482 (Monday through Friday 8:00 am - 4:00 pm Central Time). We hope to hear from you soon.
Bring Back the Previous Color and Design Boxes
The new box colors and designs are horrible! I read your comments about trying to bring uplifting colors into your home but really, if I am depending on the color of my box of tissues to uplift me, I am in trouble. I don't need my tissues to encourage me, I just need them to match my room. Please ask your design team to consider the colors that people are using to design their home furnishings....not the latest Disney movie. I know this may come as a shock, but not everyone wants cartoon characters on their box of tissues. Please bring back the old colors and designs...or I am going to have to buy another brand. So sorry!!
Thank you for providing us with your feedback. Kleenex Tissue designs to change from time to time and we always encourage you do frequently check out the Kleenex Brand website to see our updated box designs. Your feedback is valuable to us and we will pass it on to our Kleenex Tissue team. Thanks for being a fan of Kleenex Tissues!
colors of boxes too wild
Hi. I have been buying kleenex brand for YEARS & I will continue to do so, because I like your product. However......the change of the box designs leaves me disappointed. I keep my bathroom & other rooms very neat & color coordinated. I could always get by with a silver/gray color or something subtle. But the new designs are way too "loud" & look cheap in my rooms. Even plain colors would look fine. I sure hope you change the designs soon. Don't like the boxes at all. Thanks for listening.
Of course and thank you for your feedback! We do change our designs from time to time to stay up to date with current trends, but we're sure to have a design that fits your style. You can always view our whole product offering online at: https://www.kleenex.com/en-us/. We hope you find a design that you like and thanks for being a fan!
New designs are super ugly
I was so disappointed to see that they discontinued the beautiful gray designs with hideous new garish ones that I can't bring myself to buy them. I don't spend my money on things that I don't love and am now looking at other options. It makes me sad. I used to look forward to buying new ones, but now I'm going without and considering making a box cover as it would upset me too much to have to look at these horrid designs.. But if I have to go through all that trouble I might as well switch brands completely. The love is gone.
Thank you for contacting us about Kleenex facial tissue, Kristi. We regret that some of our loyal customers will be disappointed and apologize for any inconvenience. Occasionally, the Kleenex Brand will update the graphics to better align with today's design insights and stay up-to-date with current trends. Our intent is to provide new, uplifting, and comforting graphics, designed to encourage you to share Kleenex care with those around you, while still providing the same dependable quality tissue you have grown to love. We hope you continue to put your faith in the Kleenex Brand that consumers have used and trusted for over 90 years. We greatly appreciate your feedback and will be sure to share it with our design team. To discuss further, please contact us directly by phone at: 800-553-3639 Monday through Friday 8 a.m. – 4 p.m. Central Time. Thanks again!
Terrible new box designs
Like many other reviewers I dislike the latest Box designs. The last ones, with the gray options and orange ones went so well with my decor. These look like something from my 1960s Barbie doll house! I had to buy a different brand. I just can't look at these.
Hello Dobbie, We're frequently updating our designs and your feedback is invaluable. Thank you for stopping by to let us know!
