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Customer reviews for Lifetime Weather-Resistant Mocha Brown Convertible Bench for
Lifetime Weather-Resistant Mocha Brown Convertible Bench
4.7 out of 5 stars
stars377 ratings353 reviews
  1. 5 stars84% (317)
  2. 4 stars7% (28)
  3. 3 stars3% (12)
  4. 2 stars2% (9)
  5. 1 star3% (11)

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Showing 221-230 of 353 reviews
May 15, 2018
doug0159
5 out of 5 stars review

Super Sturdy and Made to last

[This review was collected as part of a promotion.] Have had this for 2 years and looks as good as the day we bought them. Great flexibility for around the fire, drop the back down during smores time ect, and back up during the time to relax and sit back. Love them.

Review from lifetime.com
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Apr 16, 2021
Gubbi R
5 out of 5 stars review

Warranty - LIFETIME indeed

I bought the Convertible Bench YEARS AGO. Simple to set up, and converts to a table very easily. Looks great on a patio or deck. Two slats on the seat broke recently. Otherwise the bench is still good. I called the customer service at Lifetime. Spoke with Heidi. She was professional, courteous, asked a few questions to know the type of our bench so she can look for the correct part.(slat). She said she would order a complete seat so I can replace it with the broken one to honor the "Lifetime" warranty. I received the seat promptly as promised. Now, that's good customer service and honoring the warranty on a product by a company that stands by its promise - something that's becoming rare these days. Thank you Lifetime.

Review from lifetime.com
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Nov 9, 2017
Gary
5 out of 5 stars review

Awesome product! Even awesomer customer service!!

I bought two of these benches several years ago and have kept them outside by the lake. They were flooded by the big rains in 2015. Then a large limb fell down and broke one slat in the seat. I have requested a replacement and there is no charge!! Amazing! The benches still look brand new and I love the ability to sit on it as a bench and then convert it to a table for dinner!

Review from lifetime.com
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Apr 20, 2020
Laura
2 out of 5 stars review

Stains

I really love the concept of this product. It was an affordable and attractive picnic table. I love that the can turn into benches. But it drives me crazy that it stains so easy!! The second anything greasy touches it it stains instantly! (most bbq food is greasy) It should probably be stain resistant to food... It's a picnic table! I have tried cleaning it with soap, cleaner and a water pressure sprayer! Nothing did the trick! I feel like I am missing something!

Review from lifetime.com
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reply from reviews

I'm sorry you're having trouble. Give our customer service team a call and we can trouble shoot the issue with you and see if we can help figure out what's happening. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).

May 13, 2018
Matthew
3 out of 5 stars review

Beautiful, durable bench... at first.

When this bench is new, it is durable and beautiful. If it stayed this way, I would give this 5 stars. However, after about two years, the slats warp and crack. The frame is still in great shape, but I am going to try to find some wood to replace the cheap plastic slats that come with the bench.

Review from lifetime.com
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reply from Reviews

Oh, no! We have a great customer service team who can order replacement slats for you. You can contact them by phone at 1-800-225-3865, or by email at customercare@lifetime.com. They are open weekdays from 7:00 am to 5:00 pm mountain standard time and Saturdays 9:00 am to 1:00 pm mountain standard time.

Aug 19, 2016
Poonsang
3 out of 5 stars review

Stained boards

The convertible is very solid and easy to use, but the boards stain VERY easily. Although I know it is outdoor furniture, still it would be nice for it to have a better coating of protection. I will agree with others that the customer service is excellent and some new boards were sent to us, but we have over 12 units...so that's a lot of boards.

Review from lifetime.com
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reply from Lifetime Products

Thank you for posting! I am going to follow up with my quality team on the staining issue to see if there is something we can do to improve this. Sorry about the hassle of replacing boards.I'm glad to hear our customer service team is treating you well! Don't hesitate to call or email if we can be of further help.

Mar 10, 2018
AnnOyed
2 out of 5 stars review

Not very good!

I have had this product for just over a year and aside from staining very badly the slats are all breaking and warping. Great idea... poor fabrication...although i will say the frame is built like a tank but a frame by itself is just a waste of space.

Review from lifetime.com
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reply from Reviews

We're glad you like the design and we want you to know we are definitely working on this issue as others have mentioned the same thing. In the mean time feel free to contact our customer service team and we will get those slats replaced for you ASAP! You can call 800-225-3865 or shoot an email to customercare@lifetime.com.

May 7, 2014
Cooper
2 out of 5 stars review

Rusting after less than 6 weeks

Rusting from under the bottom inside of this bench. It has left rust marks on the top of bench legs and the patio. We have two bench and both are rusting the same. I thought we could have this bench for years. Nice strong bench-table, But I don't what rust marks already on the patio.

Review from lifetime.com
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Jan 29, 2021
JonL
5 out of 5 stars review

Good quality product!

I’ve owned my pair of these for years. They’ve held up well to the west and have endured many picnics and use. Recently my son was cleaning the deck and somehow put a knee through one of the bench seats. Still don’t know how but, after searching everywhere for material I could replace it with, I resorted to contacting Lifetime about getting replacement parts. They’ve been very accommodating and thoughtful in dealing with the problem. The parts are apparently available through them. Thanks to Heidi for the help!

Review from lifetime.com
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May 24, 2021
Emily
5 out of 5 stars review

Great!

I got this about 3 months ago and it has been outside on our patio since. It arrived as pictured with zero damage despite the box getting pretty banged up during delivery. I like that there were links to videos provided in the instructions as the second half is a little tricky to put together. So far we are loving the functionality and it converts really smoothly. I wish that lifetime made a chair version!

Review from lifetime.com
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