we had the convertible bench for more than 10 years sitting in our uncovered patio and Is still in good shape despite being under the sun and rain on those years, no rust and most of the slats are still good.Unfortunately 2 of the slats have come to its end and had chipped and cracked. Contacted costumer service for replacement for the slat only because we do not want to replace the whole thing since its still in good shape. Got a reply the next day and shipment of the replacement parts were processed the same day. Very impressed not only with the product but the costumer service as well. We’ll definitely recommend!

Looks good after 4 yrs

I as missing hardware and it was sent out immediately

I love this bench. The seat part had a place that was crushed. I called Lifetime and Brady helped me get a new part. He was very helpful. I appreciate your warrantee.

One of the boards broke and your customer service was very helpful and sent out a new replacement right away. Thank you!! Looks GREAT!!!

I am happy with your products. Purchased Lifetime picnic tables (2) two yrs ago and last fall 2 convertible benches. One slat on the bench seat was broken in the box at delivery. One will be shipped to me when available and I appreciate that!

No instructions in box

Great product but directions need to be worked on to make them easier to understand

I’ve owned my pair of these for years. They’ve held up well to the west and have endured many picnics and use. Recently my son was cleaning the deck and somehow put a knee through one of the bench seats. Still don’t know how but, after searching everywhere for material I could replace it with, I resorted to contacting Lifetime about getting replacement parts. They’ve been very accommodating and thoughtful in dealing with the problem. The parts are apparently available through them. Thanks to Heidi for the help!

I have a number of LT products which I feel are very well designed and built. Unfortunately, had some recent issues with 1 of my 2 convertible benches. I took pix and sent in with description of problem. A few days later I get an email confirming I'll be receiving the 2 parts broken and reminding 2 which may be suspect. No hassles and not even a call to haggle anything. That is exceptional Ethical & Professional PR one seldom experiences or even hears of. KUDOS and I will continue with more purchases of their products. And Highly recommend such to others on the fence!