We're sorry to hear the color was not to your liking. The seating is firm, but it will soften with use. What you will find is that the seating will retain its supportive structure over time. We are always interested in feedback so we can improve products in the future. Please contact our Customer Experience Team to further assist with any issues at samsclub@abbysonliving.com - The Abbyson Team

Hi there, we can help push along the resolution. Damage could have easily occurred during transit on the journey to you, and we can ship a new one easily, just need the PO from Sam's. Please reach out so we can assist and get your loving your living room set! EMAIL: samsclub@abbysonliving.com - The Abbyson Team

We would love to learn more about the issues. Please contact our Customer Experience Team so we can further assist at samsclub@abbysonliving.com - The Abbyson Team