Hello from Ello! We're sorry to hear you're having an insulation issue with your Pop and Fill Bottles. This typically stems from an issue with the gaskets on the lid. If you reach out to us at support@elloproducts.com, we'd be happy to send replacement lids your way.

Hello from Ello, We’re really sorry to hear about your experience, especially since these bottles were being used for school. That’s definitely frustrating, and we appreciate you taking the time to share this feedback. Because individual issues like leaking or lid damage can depend on use and handling, our customer service team would be the best place to help look into this further. Please feel free to reach out to them directly at support@elloproducts.com , and they’ll be happy to assist. Thank you again for letting us know.

Hello from Ello! We're sorry to hear your Pop & Fill bottles leaked in your kids’ backpacks — that’s definitely not the experience we want for our customers. We’d really like to take a closer look and help make this right. Please reach out to us at support@elloproducts.com , and our team will be happy to assist.

Hello from Ello, We’re sorry to hear about your experience with the lid and understand how frustrating that must be, especially after only a few months of use. That’s certainly not the experience we want for our customers. Our Customer Service Team would be happy to look into this further and assist you. Please reach out to us at support@elloproducts.com with additional details so we can help review the issue.

Hello from Ello! We're sorry to hear you're having issues with the lids of your Pop and Fill bottles. If you reach out to us at support@elloproducts.com, we'd be happy to send replacement lids. We appreciate your feedback, and thank you for purchasing Ello products.

Hi Carlos, Thank you for purchasing our products. We're sorry to hear about your experience with the Pop & Fill . We hope that you'll give us a chance to make this right. Please send us an email support@elloproducts.com. We look forward to hearing from you!

Hello from Ello, thank you for taking the time to share your experience. We’re sorry to hear that the lids did not hold up as expected and began leaking — that’s definitely not the experience we want for our customers. If you're open to it, our customer service team would be happy to take a closer look and see how we can help. Please reach out to us at support@elloproducts.com with a few details about your bottles. We appreciate your feedback, as it helps us continue improving our products.

Hello from Ello! We're sorry to hear the caps on your Pop & Fill bottles broke and caused leaking — that’s definitely not the experience we want for our customers. If you reach out to us at support@elloproducts.com , we’d be happy to take a closer look and help find the best solution for you.