Hello from Ello!<br /><br />We&#39;re sorry to hear you&#39;re having an insulation issue with your Pop and Fill Bottles. This typically stems from an issue with the gaskets on the lid. If you reach out to us at support&#64;elloproducts.com, we&#39;d be happy to send replacement lids your way.

Hi Rebjo! Thank you for taking the time to reach out. We are so sorry to hear that your bottles have been leaking and we'd be happy to make things right. When you have a moment please reach out to us at support@elloproducts.com and we'll be here to help!

Hello from Ello!<br />We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. We understand how frustrating leaks can be, especially when you’re on the go.<br /><br />Our customer service team would be happy to review this with you and help further. Please reach out to us at support&#64;elloproducts.com<br /> so they can assist.

Hello from Ello! We’re very sorry to hear about your experience with the leaking — we can understand how frustrating that must be, especially when it affected your child’s school bag. This is certainly not the experience we want for our customers. Our customer service team would be happy to look into this further and help. Please reach out to us at support&#64;elloproducts.com<br /> so we can assist you directly.

Hello from Ello,<br />We’re sorry to hear about your experience with the lid and understand how frustrating that must be, especially after only a few months of use. That’s certainly not the experience we want for our customers.<br /><br />Our Customer Service Team would be happy to look into this further and assist you. Please reach out to us at support&#64;elloproducts.com<br /> with additional details so we can help review the issue.

Hello from Ello! We&#39;re sorry to hear the caps on your Pop &amp; Fill bottles broke and caused leaking — that’s definitely not the experience we want for our customers. If you reach out to us at support&#64;elloproducts.com<br />, we’d be happy to take a closer look and help find the best solution for you.

Hello from Ello,<br /><br />We’re really sorry to hear about your experience, especially since these bottles were being used for school. That’s definitely frustrating, and we appreciate you taking the time to share this feedback.<br /><br />Because individual issues like leaking or lid damage can depend on use and handling, our customer service team would be the best place to help look into this further. Please feel free to reach out to them directly at support&#64;elloproducts.com<br />, and they’ll be happy to assist.<br /><br />Thank you again for letting us know.

Thank you for your feedback! We're so sorry to hear we missed the mark this time. If there’s anything we can do to make things right, our team would love to hear more about your experience. Please feel free to reach out to us directly at support@elloproducts.com, and we’d be happy to assist you further!