Hello from Ello!<br />Thank you for taking the time to share your experience. We’re sorry to hear about the lid coming off after the bottle was dropped — we understand how frustrating that can be, especially when it happens more than once.<br /><br />The Pop &amp; Fill lid is designed for quick access and relies on proper gasket placement and secure closure, and impacts or drops can sometimes affect how the lid sits afterward. We’d be happy to take a closer look and help review what may be happening.<br /><br />Please reach out to our customer service team at support&#64;elloproducts.com<br />, and they can assist with next steps.

Hello!<br /><br />Thank you for purchasing our products. We&#39;re sorry to hear about your experience with the Pop &amp; Fill . We hope that you&#39;ll give us a chance to make this right. Please send us an email support&#64;elloproducts.com. We look forward to hearing from you!

Hello from Ello! We’re very sorry to hear about your experience with the leaking — we can understand how frustrating that must be, especially when it affected your child’s school bag. This is certainly not the experience we want for our customers. Our customer service team would be happy to look into this further and help. Please reach out to us at support&#64;elloproducts.com<br /> so we can assist you directly.

Hello from Ello,<br />We’re sorry to hear about your experience with the lid and understand how frustrating that must be, especially after only a few months of use. That’s certainly not the experience we want for our customers.<br /><br />Our Customer Service Team would be happy to look into this further and assist you. Please reach out to us at support&#64;elloproducts.com<br /> with additional details so we can help review the issue.

Hello from Ello,<br /><br />We’re really sorry to hear about your experience, especially since these bottles were being used for school. That’s definitely frustrating, and we appreciate you taking the time to share this feedback.<br /><br />Because individual issues like leaking or lid damage can depend on use and handling, our customer service team would be the best place to help look into this further. Please feel free to reach out to them directly at support&#64;elloproducts.com<br />, and they’ll be happy to assist.<br /><br />Thank you again for letting us know.

Hello from Ello! Thanks for being a valued customer of our brand and for your positive feedback. If you have any further questions please email us at support@elloproducts.com.