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Customer reviews for Nespresso Vertuo Next Deluxe by De’Longhi, Dark Grey with Milk Frother for
Nespresso Vertuo Next Deluxe by De’Longhi, Dark Grey with Milk Frother
4.6 out of 5 stars
stars
627 ratings597 reviews
  1. 5 stars79% (496)
  2. 4 stars13% (81)
  3. 3 stars2% (13)
  4. 2 stars2% (10)
  5. 1 star4% (27)

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Showing 241-250 of 597 reviews
Sep 1, 2023
Max
5 out of 5 stars review

Vertuo next

[This review was collected as part of a promotion.] I bought this cause my Nespresso I thought died on me I cleaned 4 times still would not brew ordered this one ,came I’m looking at my other one decided to call walked me thru a step it worked she said the element was overheated been working fine since now I have 2 and love them both but my older one vertuo plus is more quiet the other sounds like a airplane and I like the one touch to open the plus but I do love the coffee both make!!

Review from Nespresso USA
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Sep 3, 2023
RedF88
5 out of 5 stars review

Love everything about it

[This review was collected as part of a promotion.] Not my first Nespresso but it is my favorite. Just the fact that now when i have people over for breakfast i dont have to make a banch of 7.7 oz, when i can just make an 18oz pod for at least 3 people.

Review from Nespresso USA
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Aug 30, 2023
Coffee Cat
5 out of 5 stars review

Just love it!

[This review was collected as part of a promotion.] This is the third coffee machine bundle that I purchased. I love the delicious coffee every morning. With these coffee and milk froth machines, I don’t need to go to Starbucks! It’s very easy to make coffee and latte, hot or ice. Just love it!

Review from Nespresso USA
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Aug 21, 2023
Pete
5 out of 5 stars review

Great Flavor, cheaper than S....b..s

I got my first Nespresso after trying a coffee from one of my clients. I put it in my office. My wife fell in love with my machine, so I bought her one, my Mom tried it and also liked it. I am buying a third machine for my mom as well. Coffee tastes great.

Review from Nespresso USA
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Jul 1, 2023
Jojo3
1 out of 5 stars review

Don’t buy

Terrible. I’ve purchased several Nepresso machines and this is by far the worst. The first one was traded back in under warranty because it malfunctioned. The current one is just over a year old. Every morning I’m struggling with the lid. It’s just insane!

Review from Nespresso USA
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reply from Customer Service

Thank you for your review. We are disappointed to learn that the Vertuo Next has not met your expectations. Please contact Nespresso 24 hours a day, 7 days a week at 800-562-1465 for troubleshooting assistance. Assistance is also available on the Nespresso.com/help page.

Aug 19, 2023
Eret728
1 out of 5 stars review

Poor design

I was hesitant to purchase due to issues that others reported but figured I would still give it a shot. With minimal use, I had the same issues with the orange ring and the machine leaking everywhere. I had to have a replacement sent twice and who knows how long the newest one will last. I have had zero issues with my other machine, which I have owned for a couple years. None of my family members have had issues with their machines either but none of them own a Next machine. Customer service is good but if you plan on ordering this machine, I’d recommend looking into issues others have had and consider a different machine altogether.

Review from Nespresso USA
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reply from Tara B

Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. We have repair and replacement options via our Assistance Service Program. Our Machine Experts would be pleased to provide you with machine assistance.

Aug 31, 2023
Jim
5 out of 5 stars review

Best coffee ever

[This review was collected as part of a promotion.] We bought the machine because it was at an excellent price. Our current machine works well, but we’ve had it for years (and it gets a hard daily workout). This new machine so we have a replacement. Its still in the box.

Review from Nespresso USA
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Aug 16, 2023
Typical customer
1 out of 5 stars review

Good flavor, bad value, poor product support

I’m a long time customer that’s purchased at least 4 Nespresso machines, 3 are Virtuo. All 3 Virtuo machines could brew me a 14 oz coffee. Now none of them can. It’s because I can’t get 14 oz capsules. Nespresso discontinued the Alto supply. Those machines don’t even make a good boat anchor if you want a large cup of coffee. So, I must order smaller capsules more frequently at significantly higher cost. I presume that was the plan of the CFO. Machine quality is not great but they may replace one if it completely fails. Orders can take over a week to deliver (I’m less than 2 hours drive from Chicago). Unless I really watch the sleeve count so I order over a week in advance, I have to go buy ground coffee to make a pot. Again, it’s added hassle and cost. I am ready to invest in a proper coffee machine which will provide me with comparable flavor at a far lower long-term cost.

Review from Nespresso USA
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Dec 30, 2024
PCharc
3 out of 5 stars review

Coffee temperature is not ideal

I love everything about this machine. EXCEPT THE COFFEE TEMPERATURE. it’s the only reason why I do not use the machine as often as I would love. I understand that Nespresso suggests that this is the ideal temperature for coffee. But I disagree. Nespresso needs to adjust the temperature of the coffee to make it a little bit hotter and to compensate for factors like cup and spoon temperature and make the temperature of the coffee stay hot a bit longer.

Review from Nespresso USA
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reply from Customer Service

Thank you for your review and honest feedback, Pierre. We’re disappointed to learn the capsules brewed in your Vertuo Next are not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting assistance at our toll-free number, 1-800-562-1465. Please contact us at your earliest opportunity, so we can assist you with resolving your machine issue. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week. 

Sep 1, 2023
Jmanz
5 out of 5 stars review

Great coffee, easy , fast espresso with no mess up

[This review was collected as part of a promotion.] We’ve had espresso/ cappuccino machines for years. Until a friend served up a cup for us one night. We were sold from that moment . No hassle, so easy to use and fast clean up. It’s great. I even bought one for work

Review from Nespresso USA
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