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Customer reviews for Samsung 4.5 cu. ft. Front Load Washer with Vibration Reduction for
Samsung 4.5 cu. ft. Front Load Washer with Vibration Reduction - Update
4.6 out of 5 stars
stars
2,048 ratings2,027 reviews
  1. 5 stars79% (1,608)
  2. 4 stars14% (284)
  3. 3 stars3% (59)
  4. 2 stars1% (24)
  5. 1 star4% (73)

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Showing 251-260 of 2,027 reviews
Apr 22, 2023
Reviewer name: KBoyle
1 out of 5 stars
1 out of 5 stars review

Counterweight mechanism failed at 13 months.

Zero stars. 3 weeks out of warranty, this washer destroyed itself. The counterweight in the machine broke loose from the drum, then broke itself in half. Dented the front of the machine, punctured the drum and leaked all over the place. This seems like a failure that should never have happened. The installation was correct - level and secure. We did a self clean monthly. The calibration was checked regularly. What a disappointment and a total waste of $.

Review from Samsung US
Helpful?70VBPJFKI1AE13639806488
reply from Samsung Care

The basic functionality of the washer is to clean the laundry, KBoyle. Let's increase the washer's cleaning effectiveness. We would love to discuss your washer to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145713407, to help our team pull up your information. Have a great day. Melardo

Jul 30, 2023
Reviewer name: Manny
4 out of 5 stars
4 out of 5 stars review

Decent value, but basic.

[This review was collected as part of a promotion.] Decent washer. Does what I want it to. I was surprised that these aren't smart appliances, but Samsung makes about everything else (pointlessly) connected - like a fridge. I'd rather get a reminder there's a load of laundry done and needs to be dried than to get a reminder the fridge door is open. The chances of me leaving the fridge door open are practically non-existent (I'm civilized - I close it immediately when I turn away from it). The chances of forgetting about the laundry in the hour or so it takes the machine to finish - while I make good use of my time and do other things so I have my mind elsewhere - are much, much greater. I have too many connected "smart" (that's a misnomer) appliances. The only one that should be, isn't. I guess I should have paid attention when I bought it, but figured Samsung makes everything else connected, so no way the one thing that should be wouldn't. Oops. The sounds are a bit over the top, with the buttons sounding like you're a child learning to play an instrument more than an adult doing chores. I find it amusing, but not very professional.

Review from Samsung US
Helpful?70VBPJFKI1AE13639806488
Sep 21, 2025
Reviewer name: Richard
5 out of 5 stars
5 out of 5 stars review

Samsung washer

[This review was collected as part of a promotion.] I recently got a Samsung washer and it has been fantastic. It’s efficient, quiet, and handles large loads with ease. The different wash cycles give me flexibility, and clothes always come out fresh and clean. I also appreciate how easy it is to use and how modern it looks in my laundry space. Definitely one of the best appliances I’ve purchased!! highly recommend it!!!!

Review from Samsung US
Helpful?70VBPJFKI1AE13639806488
Jul 21, 2025
Reviewer name: Carole
5 out of 5 stars
5 out of 5 stars review

High Efficiency Stackable Medium Front Load washer

[This review was collected as part of a promotion.] First of all, I love samsung products and am never been disappointed in my choices with them. When I sold my house I had to leave my samsung washer and dryer behind. This is a repurchase of a newer model in my new home. It is very efficient in cleaning with several other functions on the washing machine that help provide the best possible outcome for my clothing with great care.

Review from Samsung US
Helpful?70VBPJFKI1AE13639806488
Oct 5, 2023
Reviewer name: Never again
1 out of 5 stars
1 out of 5 stars review

Terrible Customer Service

We have had issues with our clothes smelling. Techs came out, deemed it the dryer, and they refunded us for that. Our clothes still smell, and now we are getting the run around because it’s the washer that was the problem in the first place. Months of going to the laundry mat while trying to figure this out.

Review from Samsung US
Helpful?70VBPJFKI1AE13639806488
reply from SEA Care

Good day, We understand it's off if your clothes smell bad after running it to the washer. Let us have this taken care of. Here is a link to help you with the washer if it smells bad after running a cycle. Please see the hyperlinks as well. The Samsung washing machine or laundry smells bad (Please select the best that describes the odor you are smelling on your clothes): https://www.samsung.com/us/support/troubleshooting/TSG01108629/#washing-machine-has-a-sulfur-or-sewage-smell Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146374591) to help our team gather your information. Have a great day. -John

Feb 27, 2024
Reviewer name: Mariecharly
5 out of 5 stars
5 out of 5 stars review

Wonderful Samsung washer and dryer

[This review was collected as part of a promotion.] I bought the washer and dryer on the 20 th of this month. I love them...very easy to use....easy to reach in and out of drums..and the dryer is a smart things hook up with my phone and it tells me all about my dryer ..when its done..load capacity...

Review from Samsung US
Helpful?70VBPJFKI1AE13639806488
Jul 14, 2020
Reviewer name: Breebree83
5 out of 5 stars
5 out of 5 stars review

This washer works wonders

[This review was collected as part of a promotion.] This washing machine is absolutely amazing!! I’ve had others but, this machine is one of the absolute finest one I’ve ever had the pleasure of washing with!! It’s very quiet unlike my last washer and uses way less water than I expected! It’s very sleek and attractive to the eyes! I love that when it’s on even on the spin cycle it doesn’t make much noise at all and you can barely tell it’s on!! I’m very happy with this washer it meets all my needs and expectations!

Review from The Insiders
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Apr 12, 2023
Reviewer name: Jesskewl
1 out of 5 stars
1 out of 5 stars review

Simply stated the Worst

Bought this washer 3 years ago (in COVID time)...the first washer could not be installed because it failed the hookup test. The installer said he has never see this happen in all his 30 years of the business. The second washer failed after 3 years. The huge C shaped bolt broken in half and water everywhere...again the repair man from samsung said He had never seen this happen and that products were just being slapped together during the quarentine time. BYER BEWARE....still in contact with Samsung to see if they will make it right.

Review from Samsung US
Helpful?70VBPJFKI1AE13639806488
reply from Samsung Care

Hi there, We aim to have this resolved. Before choosing your new laundry set, there’s much to consider before the installation, such as your hook-up location, outlet voltage, and whether you need gas or electric. You may refer to these links and videos: Things to do before installing a new washer and dryer: https://www.youtube.com/watch?v=m7eQMLJ-rx4 Install a Samsung washing machine in your home: https://www.samsung.com/us/support/answer/ANS00051342/ Samsung washing machine is leaking: https://www.samsung.com/us/support/troubleshooting/TSG01000977/ What to do if your washing machine leaks: https://www.youtube.com/watch?v=jgKRn1xR_qs Should you need assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145681125, to help our team pull up your information. Have a great day. Melardo

Aug 26, 2025
Reviewer name: Sandy
3 out of 5 stars
3 out of 5 stars review

Very basic. Does the job. Not crazy about it.

[This review was collected as part of a promotion.] I had a Samsung washer before. Sadly, it broke and they don't make that model anymore. It was the kind with the "add wash" lid. I didn't use that much but really loved all the different sanitizing options. This washer sadly doesn't have that option. Is very basic tbh. Basic wash cycles, basic look. It's spinning pretty fast and I can actually hear the spinning downstairs even though it says 'low vibration". I don't know. Not impressed but money is tight and I needed a washer asap. Had to stay with Samsung cause I didn't want to waste money on a new dryer too.

Review from Samsung US
Helpful?70VBPJFKI1AE13639806488
reply from Samsung Care

Hi Sandy, We understand how important it is to have a machine that fits both your needs and your budget, especially when quick decisions are necessary. We’d like to assist you with the vibration you’re experiencing with your washer. Below is a Samsung support link that outlines five major steps to help improve your washer’s performance. Each step includes hyperlinks for additional guidance, and there’s an embedded video you can watch in full for extra support: Samsung washing machine is shaking: https://www.samsung.com/us/support/troubleshooting/TSG01001016/ Should you need more assistance with your washing machine, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150533707 to help our team pull up your information. Leo

Dec 11, 2023
Reviewer name: Shopagain
5 out of 5 stars
5 out of 5 stars review

All great features

[This review was collected as part of a promotion.] I bought this about 2 months ago. I love it. It's quick and washes whiter and have all the right selections on it that I need. Fast spin warm wash as many rinses as you like and heavy or light soil.

Review from Samsung US
Helpful?70VBPJFKI1AE13639806488