We would like to have the opportunity to ease your frustrations on your washing machine. Please feel free to reach out to us directly via one of the following options and reference ticket number #1142659684. <br />1. Facebook Messenger: http://m.me/samsungsupport <br />2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513<br />We thank you for being a Samsung customer! ^Lena