Hi Deborah, we’re really sorry to hear the vacuum isn’t performing well on your rugs. We know how frustrating that can be, especially when it works great on your hardwood floors. We’d be happy to take a closer look to make sure everything is working as it should. Please contact our customer service team at 1‑855‑427‑5127 (Mon–Fri 9 a.m.–9 p.m. ET, Sat 9 a.m.–6 p.m. ET), and we’ll do everything we can to help. Kind regards, Shark Home

Hello Francine,<br /><br />Thank you for sharing your feedback with us. We understand how frustrating it must be when the vacuum doesn’t stand on its own and the suction doesn’t meet your expectations. This isn’t the experience we want for our customers. This model includes a hook located at the end of the extension wand, which allows you to secure the handheld portion of the vacuum for storage so it doesn’t fall over. If you still have the unit, we’d love the opportunity to take a closer look and ensure everything is working exactly as it should, including suction performance. Please feel free to give us a call at 1‑855‑427‑5127, where one of our product specialists will be more than happy to assist you directly. We&#39;re available Monday to Friday, 9 a.m.–9 p.m. ET, and Saturday, 9 a.m.–6 p.m. ET.<br /><br />Kind regards,<br />Shark Home

Hello,<br />Thank you for taking the time to leave a review.<br />We’re very sorry to hear that the cable was not suitable for your camper and that you returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.<br />Kind regards,<br />Shark Clean

Thank you for your review.<br />We’re deeply unhappy to hear about the trouble this may have caused. We appreciate your feedback and understand that the high-pitched sound from the machine is uncomfortable. While the machine performs its function, the noise level is clearly a concern that affects the work environment. Your input is helpful and will support efforts to enhance the overall experience.<br /><br />Kind regards, <br />Shark Clean