Hello,<br /><br />Thank you for reaching out to us and sharing your feedback about our <br />7-Quart Cook &amp; Carry® Slow Cooker. We&#39;re sorry to hear that the product was damaged upon delivery.<br /><br />We strive to provide quality products to our customers and we will forward your feedback to our team for review.<br /><br />If you have not returned it to the retailer and need our assistance please reach out to us directly via the &#39;Contact Us&#39; form on our official website. We’re available Mon.-Fri. 9am -5pm Eastern Time.<br /><br />Thank you!<br />Crockpot Consumer Care.

HelloThank you for taking your time to post this review. We are sorry to hear that you are not satisfied with Crock-Pot 7-Quart Cook and Carry Programmable Slow Cooker with Carry Bag. We would like to learn more about your situation and assist you further. Please contact us directly via our official CrockPot "Contact Us" website or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time. Thank you and please stay safe!CrockPot Consumer Care

Hello.Thank you for your feedback! We’re sorry to hear about the overheating even on the warm setting. This isn’t the experience we want for our customers. Please initiate a warranty claim on our website so we can assist you further.If you have any more feedback, please do not hesitate to get in touch with us directly. We’re available Mon.-Fri. 9am - 8pm Eastern Time.Thank you!Crockpot® Consumer Care